Zayo Group

Account Manager

• Support existing and prospective accounts needing Zayo fiber infrastructure services
• Develop customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, Edge, and Security services
• Achieve sales and revenue growth targets through account management and prospecting
• Promote Zayo products and services to targeted accounts
• Understand network proximity to key buildings and local competitive dynamics to drive sales
• Present proposals and manage customers through a strategic sales process
• Maintain customer relationships, secure existing revenue, and sell net-new accounts
• Develop account strategy, solution design, and relationship management with the Sales team
• Track, analyze, and report sales performance and activities in Salesforce and other reporting tools
• Forecast sales opportunities and maintain customer activity records
• Provide timely information to management
• Coordinate with other departments to maintain customer satisfaction and meet revenue objectives
• Work collaboratively while performing independently with minimal supervision

Senior Account Manager

Technician

• Perform hands-on telecommunications field functions within the assigned geographic area
• Install, commission, test, turn up, troubleshoot, and maintain optical transmission systems and telecommunications equipment
• Work with SONET, TDM, DWDM, IP, and Ethernet-based equipment, including Ciena, Nokia, Infinera, Juniper, and Cisco systems
• Perform OTDR, Ethernet, BER, and SONET acceptance testing
• Complete installation, decommissioning, and troubleshooting of network and customer services
• Conduct preliminary site surveys for building entrance construction requirements and equipment space availability
• Perform preventive and demand maintenance of the network, critical infrastructure, and materials
• Install, label, scope, clean, and test fiber optic patch cords
• Work on outside plant networks, including metro and long-haul fibers
• Identify and report potential network problems and resolve issues before they affect service
• Write routine reports and complete site surveys, fiber panel audits, closeout packages, and power audit reports
• Communicate with customers, management, peers, contractors, and other organizational members
• Inspect outdoor cabinets, buried cable, construction sites, and other facilities in varied environments and weather conditions
• Act as a resource for less experienced Field Technicians
• Conduct routine inspections of company-issued vehicles
• Follow personal safety policies and procedures
• Participate in scheduled on-call rotations and provide after-hours support
• Work occasional long shifts with overnight travel as necessary
• Assist other employees and perform other duties as assigned

Senior Account Manager

Field Technician II