ZestyAI

Customer Success Manager

• Support client relationships from onboarding through renewal
• Drive product adoption and workflow integration within client organizations
• Connect client goals to measurable outcomes using ZestyAI solutions
• Partner cross-functionally with Product, Risk Analytics, Data Science, Support, Marketing, and other ZestyAI teams
• Identify opportunities for deeper product usage and expansion
• Build strong working relationships with underwriters, analysts, and product stakeholders
• Own regular client touchpoints, drive follow-up, and keep client priorities moving forward
• Support business reviews and connect product adoption, usage, and outcomes to client goals
• Monitor usage trends and client health indicators
• Bring client feedback and needs back into ZestyAI and coordinate appropriate responses
• Collaborate with senior Client Success leaders on strategic client and team initiatives

Senior Client Success Manager – Insurance Solutions

Compliance

• Draft, file, and defend AI and predictive model filings in SERFF from drafting through approval
• Prepare model checklists, methodology narratives, validation summaries, and variable justifications
• Lead objection and interrogatory responses, coordinating with data science, actuarial, product, and outside counsel
• Build processes, tools, and standards for repeatable multistate filing as volume expands
• Support carrier clients on rate and underwriting filings using ZestyAI models
• Represent ZestyAI in client meetings and working sessions
• Monitor state requirements, bulletins, and department posture
• Translate regulatory developments into internal guidance and client updates
• Iterate rapidly in a fast-paced, business-driven environment

Senior Manager, Regulatory Affairs

Accountant

• Own the accounts payable cycle, including processing and coding vendor invoices, verifying approvals, and preparing payment runs
• Manage the accounts receivable cycle, including customer invoicing, collections, cash application, and outstanding-balance follow-up
• Prepare and issue accurate, timely customer invoices and resolve billing questions and discrepancies
• Perform daily and monthly bank and cash reconciliations
• Review and process employee expense reports and administer the corporate card program
• Assist with timely and accurate month-end close, including journal entries, accruals, and supporting schedules
• Prepare balance sheet account reconciliations and clear reconciling items for Controller review
• Support annual financial statement audits by preparing schedules, documentation, and responses to auditor requests
• Maintain and improve accounting policies, internal controls, and process documentation
• Streamline and automate accounting workflows using AI and modern tools
• Support special projects, system improvements, and cross-functional initiatives

Senior Client Success Manager – Insurance Solutions

Senior Manager, Regulatory Affairs

Senior Accountant