Account Manager

• Own a portfolio of 20+ active client accounts across the US, primarily startups, founder-led businesses, and growth-stage companies.
• Set agendas, run monthly client syncs, capture action items, uncover future needs, and follow through.
• Proactively monitor account health and identify risk signals before they become churn.
• Recognize expansion opportunities and initiate growth conversations.
• Coordinate with the recruiting team on active placements as the client’s point of accountability.
• Maintain accurate, up-to-date account data, notes, and next steps.
• Escalate situations to leadership clearly and early when needed, while fully owning accounts and making sound decisions for clients and Hireframe.

• Run the partnership inbox and answer partners and networks quickly, including offer requests, commission and tracking questions, and traffic or fraud queries
• Build and maintain a media kit
• Sell and book website placements and weekly newsletter slots
• Negotiate better terms with existing partners, including higher CPA or CPS rates, exclusive codes and bonus commissions
• Bring in new shops, brands and fintechs through affiliate networks and direct deals
• Track partner performance, including clicks, conversion, EPC, basket size, commission and rejection rates
• Flag underperforming partners
• Report weekly on placement revenue, pipeline, top and bottom partners, and open issues

German-Speaking Affiliate & Partnerships Manager

• Manage a portfolio of client accounts and build long-term relationships
• Act as the main point of contact for clients and contractors
• Resolve client and contractor queries and escalations in a timely, professional manner
• Coordinate closely with internal teams to ensure smooth service delivery
• Monitor account performance and maintain accurate client records
• Follow up on outstanding actions and ensure tasks are completed through to resolution
• Identify opportunities to strengthen client relationships and improve the overall client experience
• Work across multiple systems while maintaining accuracy and attention to detail

• Own client relationships and internal team coordination for a B2B GTM content studio
• Serve as senior point of contact for a portfolio of B2B client accounts
• Lead weekly client sync calls with agendas, updates, and follow-through
• Anticipate and proactively address client concerns, delivery risks, and relationship friction
• Translate client feedback and strategic direction into internal briefs and action items
• Manage the internal team's weekly task list and track deliverables
• Coordinate content, strategy, and production teams
• Maintain visibility into active workstreams and catch issues before client delivery
• Hold the team accountable to timelines, quality standards, and client expectations
• Track projects across active client programs, including status, action items, and next steps
• Build and maintain scalable account-management processes
• Document client requirements, decisions, and program changes
• Escalate risks, dependencies, and blockers to leadership with recommended actions
• Prepare weekly status updates and program performance summaries
• Maintain client communication cadence and provide progress updates

Senior Account Manager

• Build and execute an account plan for every client in the portfolio
• Understand each client's offerings, plans and where Blacksmith should fit
• Proactively bring clients proposals for needed work
• Scope, quote, negotiate and close expansion and new project deals in Salesforce
• Own deals from signal to signature without handing warm leads to someone else
• Lead client relationships alongside Project Managers and Strategists who own delivery
• Run quarterly business reviews using performance data and make recommendations with financial targets
• Identify churn risk early and manage renewals
• Keep Salesforce current
• Sell recurring website support, PPC, SEO, GEO, GMB and traditional marketing programs

• Own a book of customers, maintaining awareness of their needs and status.
• Move customer inquiries and issues forward the same day to ensure rapid resolution.
• Take customers live by configuring and testing AI agents based on their workflows.
• Configure AI agents personally, including prompts, flows, and escalation rules.
• Troubleshoot issues independently before escalating them to engineering.
• Document issues and provide clear steps for engineering handoff when necessary.
• Conduct onboarding and implementation calls, ensuring customers are supported.
• Identify churn risks early and proactively manage customer satisfaction.
• Grow accounts by recognizing additional opportunities for automation and support.
• Collect feedback from customers to help shape future product development.
• Document recurring problems into playbooks or templates for future reference.

Account Manager jobs in South Africa

Account Manager

German-Speaking Affiliate & Partnerships Manager

Account Manager

Senior Account Manager

Account Manager

Customer Success & Account Manager – AI Agents