Accounts Receivable

• Manage accounts receivable processes, including invoicing, credit notes, receipts, and payment allocations
• Monitor and respond to customer billing enquiries
• Process customer payments across multiple currencies and payment methods
• Conduct collections activities, issue payment reminders, and follow up on overdue accounts
• Monitor customer accounts for overdue payments and conduct proactive collections calls and emails
• Prepare monthly customer statements and perform account reconciliations
• Resolve billing issues and account discrepancies with Customer Success and Sales teams
• Support cash flow forecasting and credit control activities
• Assist with month-end reporting, ageing analysis, accrued revenue journals, and audit requirements
• Ensure compliance with company policies, internal controls, and accounting standards
• Identify opportunities to improve AR processes and support automation initiatives

Accounts Receivable & Collections Specialist

• Receive and accurately record incoming payments and maintain payment backup and supporting documentation
• Reconcile CAD and USD bank accounts and high-volume credit card/payment transactions daily
• Reconcile supplier payments, bank deposits, and other accounts receivable activity
• Investigate and resolve payment and receipt discrepancies with suppliers and internal sales teams
• Perform variance analysis and correct bookings when necessary
• Monitor outstanding commissions and follow up on discrepancies or unpaid amounts
• Communicate with suppliers regarding outstanding commissions or payment discrepancies
• Perform collections, representing approximately 5% of the role
• Assist the sales team with customer receipt and supplier payment confirmation requests
• Prepare monthly reports and receivables updates for management
• Assist with general financial management and analysis
• Maintain accurate vendor and supplier contact information
• Communicate discrepancies and unresolved issues to management
• Support improvements to financial processes, transactions, and systems
• Perform other duties and projects assigned by management

Account Receivables Specialist

• Manage the full accounts receivable lifecycle, including billing, receipting, collections, and reconciliations
• Monitor outstanding accounts and follow up overdue balances
• Maintain accurate debtor records and notes
• Resolve discrepancies and respond to customer inquiries regarding invoices and payments
• Administer customer onboarding, including completing vendor forms
• Liaise professionally and empathetically with customers and internal stakeholders
• Assist with broader finance tasks during peak periods
• Support ad hoc projects and ongoing process improvement

Accounts Receivable Specialist

• Generate and send client invoices accurately and on schedule
• Track incoming payments and apply them correctly to client accounts
• Monitor outstanding balances and follow up on overdue accounts using existing templates and escalation guidelines
• Maintain accurate AR records and reconcile account balances
• Flag discrepancies, unusual account activity, or payment issues to the finance lead
• Keep client account records organized and up to date in Xero/QuickBooks or similar systems
• Support month-end AR close activities as directed
• Take ownership of the AR process and ensure client balances remain accurate and current

• Review and analyze accounts receivable balance reports
• Map account balance information into reporting formats and Excel templates
• Collate and convert homeowner account balance information into standardized spreadsheets
• Audit and validate account data against original source documents
• Identify discrepancies in homeowner names, addresses, balances, and other account information
• Assist with merging accounts and applying account/billing tags in client software
• Import validated homeowner balance information into the appropriate management system
• Maintain accurate records of accounts receivable and account transition activities
• Review financial reports and general ledger information
• Map general ledger accounts into the client’s accounting structure
• Review association budgets and assist with validating and setting up budget data
• Generate, process, organize, and distribute financial reports
• Compare financial information against source documents and identify discrepancies or missing information
• Maintain accurate financial records and documentation
• Perform detailed data entry and quality-control checks
• Organize, rename, and file digital documents
• Maintain spreadsheets, reports, and supporting documentation
• Monitor workflow queues and complete action items within deadlines
• Research and resolve basic data discrepancies before escalation
• Assist with special accounting and operations projects
• Respond to written inquiries and correspondence
• Communicate with internal teams about financial data, account information, and transition requirements
• Collaborate with accounting, operations, customer service, and management teams
• Provide updates on completed work, discrepancies, and outstanding items
• Escalate financial or account issues requiring client or management review
• Deliver remote, task-specific services to clients worldwide under defined scopes of work

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