Administration

• Serve as the primary administrator and subject matter expert for Gainsight
• Own Gainsight platform configuration, governance, enhancement planning, and roadmap development with Salesforce Administrators
• Configure and maintain Customer 360, Health Scores, Success Plans, CTAs, Rules Engine, Journey Orchestrator, Surveys, Timeline, reporting, and dashboards
• Lead the evolution of CallMiner's customer health and risk management framework
• Drive AI-enabled customer success capabilities, including AI Follow-Up and future automation initiatives
• Partner with Salesforce Administrators to align Salesforce and Gainsight
• Serve as a backup Salesforce administrator focused on Customer Success business processes
• Manage integrations, data synchronization, and customer lifecycle workflows
• Improve account ownership, customer segmentation, renewal tracking, expansion visibility, and customer health management
• Support retention, adoption, renewals, and customer outcomes initiatives
• Lead strategic initiatives involving Gainsight, Salesforce, and other business systems
• Manage projects from requirements gathering through deployment and adoption
• Facilitate stakeholder workshops and business process design sessions
• Coordinate internal teams, vendors, and implementation partners
• Create project plans, milestones, and communications
• Ensure successful testing, deployment, and user adoption of new functionality
• Develop executive dashboards and operational reporting
• Provide visibility into customer health, product adoption, renewal risk, expansion opportunities, customer engagement, and churn indicators
• Improve consistency of customer reporting across Gainsight, Salesforce, and other business systems
• Identify opportunities to automate manual Customer Success processes
• Drive efficiency improvements across onboarding, adoption, renewal, and expansion workflows
• Support the transformation of Customer Success processes through technology and automation
• Evaluate and implement capabilities that improve customer outcomes and operational efficiency
• Create and maintain platform documentation, standards, and governance processes
• Assist with user training and enablement programs
• Serve as escalation point for platform questions and support needs
• Promote best practices throughout Customer Success teams

Gainsight Administrator

• Administer customer contracts, purchase orders, change orders, and related agreements throughout the full contract lifecycle
• Review customer contracts, purchase orders, modifications, amendments, flowdowns, and terms and conditions
• Analyze contractual requirements, obligations, deliverables, milestones, funding, schedules, reporting requirements, and customer flowdowns
• Identify risks, exceptions, and required internal actions, escalating issues as appropriate
• Prepare and maintain contract modifications, amendments, change requests, approvals, correspondence, and contract documentation
• Ensure ERP order accuracy and maintain complete and accurate contract files
• Track contract deliverables, funding, performance periods, delivery schedules, invoicing requirements, obligations, and open action items
• Coordinate with Sales, Program Management, Finance, Engineering, Quality, Operations, Supply Chain, customers, suppliers, and other stakeholders
• Support proposals, RFQs, quotes, contract performance, cost, schedule, delivery, and invoicing activities
• Support proposal development, contract reviews, customer negotiations, change management, issue resolution, disputes, and contract closeout
• Prepare contract summaries and coordinate cross-functional reviews and approvals
• Use Salesforce CRM for proposal, quote, and contract review activities
• Serve as a primary contact for routine customer contract inquiries and correspondence
• Support compliance with customer requirements, company policies, laws and regulations, FAR/DFARS clauses, export control, cybersecurity, quality requirements, and government registration systems
• Administer NDAs, Teaming Agreements, and other business agreements
• Generate reports, maintain contract metrics, and provide management visibility into contract status, performance, and compliance
• Improve contract administration processes, templates, tracking tools, workflows, policies, and standardized procedures
• Uphold company core values and perform other duties as assigned
• Work as a lead without direct supervisory responsibilities

Contracts Administrator, Contracts Specialist

• Administer customer contracts, purchase orders, change orders, and related agreements throughout the full contract lifecycle
• Set up, review, maintain, modify, amend, and close out contracts
• Review purchase orders, contracts, flowdowns, terms, and conditions for accuracy, completeness, compliance, and alignment with approved business positions
• Analyze contractual requirements, obligations, deliverables, milestones, funding, performance periods, schedules, reporting requirements, and customer flowdowns
• Identify risks, exceptions, and required internal actions, escalating issues as appropriate
• Prepare and maintain contract modifications, amendments, change requests, approvals, correspondence, and contract documentation
• Ensure ERP order accuracy and maintain complete and accurate contract files
• Track deliverables, funding, performance periods, delivery schedules, invoicing requirements, contractual obligations, and open action items
• Coordinate with Sales, Program Management, Finance, Engineering, Quality, Operations, Supply Chain, customers, suppliers, and other stakeholders
• Support proposals, RFQs, quotes, contract performance, cost, schedule, delivery, and invoicing activities
• Support proposal development, contract reviews, customer negotiations, change management, issue resolution, disputes, and contract closeout
• Use Salesforce CRM for proposal, quote, and contract review activities
• Serve as a primary contact for routine customer contract inquiries and correspondence
• Support compliance with customer requirements, company policies, laws and regulations, FAR/DFARS, export controls, cybersecurity, quality requirements, SAM.gov, DECCS, PIEE, and related platforms
• Administer NDAs, Teaming Agreements, and other business agreements
• Generate reports, maintain contract metrics, and provide management visibility into contract status, performance, and compliance
• Improve contract administration processes, templates, tracking tools, workflows, policies, and standardized procedures
• Support Vitesse Systems' quality, safety, continual improvement, transparency, and collaboration objectives

Contracts Administrator – Contracts Specialist

• Independently handle large, complex, and/or high-volume commercial banking accounts
• Support the lending team through due diligence and completion of commercial loan documentation and closing processes
• Satisfy approval conditions before preparing commercial loan documentation
• Review attorney-prepared documents for adherence to loan approval requirements
• Control disbursement of new loan proceeds
• Monitor and enforce post-closing exception items
• Work with customers and attorneys to manage loan closings
• Serve as primary contact with Loan Production Group and Loan Operations for new loans, renewals, extensions, and modifications
• Interact with customers, attorneys, CPAs, and other lending institutions to resolve problems and obtain required documentation
• Manage assigned-loan pipelines in nCino and other secondary sources
• Collect required documentation through third-party providers, including OFAC, Certificates of Existence, and Flood Determination certificates
• Research and resolve issues involving Compliance, Internal Audit, and Credit Risk Review
• Perform loan maintenance, including participation settlements, payment adjustments, payoffs, paydowns, partial releases, and interest-rate changes
• Open and maintain commercial banking deposit accounts and monitor overdrafts
• Research customer delinquencies and aged overdrafts and perform corrective maintenance
• Monitor management reports for renewals, extensions, rate changes, maturities, and documentation exceptions
• Support construction-loan monitoring and advance processing as assigned
• Train Commercial staff and mentor less experienced Commercial Banking Administrators
• Generate nCino management reports and assist with nCino upgrade and product testing

Commercial Banking Administrator III

• Direct and oversee Third-Party Attachment activities and Double Pole processes across Massachusetts within Eversource territory
• Supervise and lead the Single Pole Administration team
• Coordinate activities among internal and external stakeholders, engineering and construction forces, attachers and joint owners
• Supervise third-party attachment requests, including company qualification and licensing-fee processing
• Resolve make-ready work, attachment, billing and fee issues with outside companies
• Negotiate agreement issues with outside companies
• Oversee equipment shifting and double-pole removal
• Manage application, rental, joint-line billing and make-ready/true-up fees
• Perform system administration and data-quality checks for attachment records
• Prepare DPU documents and performance reports
• Track program costs, fee revenue, applications, delinquencies and annual costs
• Serve as liaison between Third-Party Attachment System users and Information Technology
• Provide oversight for related administration, including MassDOT
• Participate in cross-functional initiatives and monitor program success
• Track industry trends, best practices and technologies
• Select, coach, manage and develop staff

Administration jobs in Massachusetts

Gainsight Administrator

Contracts Administrator, Contracts Specialist

Contracts Administrator – Contracts Specialist

Commercial Banking Administrator III

Manager – Pole Administration