Agent

• Answer service and billing calls and take first notice of loss (FNOL) calls from customers.
• Respond to customer inquiries about their policy.
• Provide personalized insurance service as a Trusted Advisor.
• Promote Allstate features and benefits during portfolio reviews.
• Manage policy renewals and policy-change inquiries.
• Reply to online requests.
• Promote client loyalty through attention to detail and relationship building.
• Upsell and cross-sell Auto and Property products according to underwriting guidelines.
• Support and guide customers during FNOL claim calls.
• Document loss details in the claim system and transfer or assign claims to a Claim Advisor.
• Meet and exceed key performance and attendance metrics.
• Rotate work schedules to staff Monday-Friday operating hours of 8 am to 8 pm EST.

Explore Inside Service Agent at Allstate. Review requirements and application details.

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