Appraiser

• Physically inspect and assess damaged vehicles at body shops or customer locations
• Perform estimate reviews and virtual inspections
• Collaborate with repair facilities to ensure claim accuracy, consistency, and quality
• Prepare repair estimates using industry-standard estimating software
• Determine parts, labor, and materials costs required to restore vehicles
• Evaluate and settle total-loss vehicles by determining actual cash value
• Conduct market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
• Explain the appraisal process and provide customer service throughout the claim lifecycle
• Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
• Serve as a technical resource for auto claim staff and advise claim professionals on damages
• Perform other duties as assigned

Outside Auto Appraiser

• Physically inspect and assess damaged vehicles at body shops or customer locations
• Perform estimate reviews and virtual inspections
• Collaborate with repair facilities to ensure claim accuracy, consistency, and quality
• Prepare repair estimates using industry-standard estimating software
• Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed
• Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
• Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
• Perform other duties as assigned

• Create or audit estimates of damages on first- and third-party material damage losses of all severities
• Apply knowledge of company policy types
• Negotiate settlements, make settlement payments, and document activities in complex files across multiple lines
• Evaluate settlement alternatives for regulatory compliance and fair claims practices
• Decide on the best settlement option
• Build relationships with internal and external customers across multiple lines
• Perform desk-based RV and specialty estimating using photos and remote inspections
• Assess damages for RVs, motorcycles, and commercial vehicles
• No supervisory duties

RV/Specialty Appraiser

• Investigate, negotiate, evaluate, and appraise vehicle damage claims for repairable and total loss vehicles.
• Use digital tools to evaluate highly complex auto physical damage claims in accordance with contracts, corporate guidelines, and laws and regulations.
• Investigate claim damages and communicate with insureds, internal claims adjusters, third parties, and vendors, including possible face-to-face interactions.
• Review facts of loss and vehicle damage to identify subrogation opportunities and ensure supporting documentation is included.
• Apply advanced knowledge of P&C insurance products, services, contracts, and internal processes to ensure compliance.
• Review claims and suppliers for fraud indicators and refer applicable matters to the Special Investigations Unit.
• Maintain accurate and current claim file documentation.
• Manage desk workload, perform timely follow-ups, and map repair plans and timelines.
• Review additional damage from repair facilities and complete supplements or triage inspections to field providers.
• Serve as a subject matter expert for disputed claims or trials and as a resource on escalated issues.
• Partner with vendors and internal business partners to resolve high-complexity claims and coordinate with external regulators when needed.
• Provide policyholders with coverage, repair estimate, total loss valuation, and claims/repair process information.
• Support workload surges and catastrophe response operations, including mandatory on-call dates and possible evening, weekend, or holiday work.
• Travel with minimal notice for assigned catastrophe deployments.
• Work claims of varying complexity and perform additional duties as needed.
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures.

Senior Auto Appraiser

• Support field operations across the Sacramento, California territory, including Sacramento, San Jose, Santa Rosa, Modesto, and San Francisco
• Assess and estimate damages on RVs, motorcycles, trailers, and commercial vehicles
• Help ensure accurate and timely claim resolution
• Apply mastered interpretations of all policy types written by the company
• Assist leadership with formal and ad hoc training
• Negotiate settlements, make settlement payments, and document activities in complex files
• Interpret regulatory compliance and fair claims practices
• Build relationships with internal and external customers
• Create estimates of damages for first- and third-party material damage losses of all severities
• No supervisory duties

Field RV, Specialty Appraiser

• Complete credible and well-supported valuations for residential properties
• Manage assignments efficiently while maintaining quality and compliance
• Use available tools and resources to streamline workflow
• Maintain clear and professional communication with clients when needed
• Stay up to date with industry regulations and best practices

Certified Residential Appraiser

• Complete credible and well-supported valuations for residential properties
• Manage assignments efficiently while maintaining quality and compliance
• Utilize available tools and resources to streamline workflow
• Maintain clear and professional communication with clients when needed
• Stay up to date with industry regulations and best practices