Bilingual

• Manage personal injury cases and coordinate case-related activities from intake through ongoing treatment
• Retrieve and organize medical records and documentation
• Open and manage insurance claims
• Coordinate medical treatment and appointments for personal injury clients
• Open and manage medical liens with healthcare providers
• Follow up with medical providers regarding treatment, records, bills, and documentation
• Handle and coordinate property damage claims
• Communicate with clients regarding treatment, appointments, claims, and case-related updates
• Communicate with insurance companies, medical providers, and other parties as needed
• Maintain accurate and up-to-date case documentation and records
• Track case progress, outstanding items, and required follow-ups
• Ensure timely follow-up on medical treatment, records, liens, and property damage matters
• Work independently and take ownership of assigned cases and tasks
• Coordinate medical treatment and follow up with providers and clients
• Open and manage medical liens and related documentation
• Handle property damage and insurance claim matters while tracking case progress

Bilingual Personal Injury Case Manager

• Brindar atención al cliente por chat para BRM Perú
• Gestionar consultas de clientes en español e inglés
• Trabajar en turnos programados de 8 horas dentro del horario de 06:00 am a 09:00 pm
• Atender de lunes a domingo con un día de descanso semanal
• Trabajar bajo modalidad híbrida, 95% remoto y 5% según necesidad

Asesor Bilingüe B2, Chat

• Enter and update lead and client information in the CRM or case management system
• Process payments over the phone while handling sensitive data securely
• Assist current clients with basic updates, scheduling, and routing needs
• Follow up with warm leads and callbacks
• Conduct initial intake calls and gather relevant case information accurately
• Perform outbound follow-up calls to leads and missed inquiries
• Guide potential clients through the consultation and hiring process
• Schedule consultations with attorneys
• Answer inbound calls from prospective and current clients during after-hours coverage
• Prepare and submit end-of-day reports detailing activity, outcomes, and pending follow-ups
• Coordinate lead handoff and provide updates to the daytime intake team

Bilingual Client Intake Coordinator

• Handle high-volume inbound and outbound calls
• Provide phone coverage during regular business hours, including later-hour and weekend coverage
• Respond to new patient inquiries and referral opportunities
• Schedule new patients and document appointments properly
• Follow up on missed calls, inquiries, and prospective patients
• Collect patient demographics and referral information
• Prioritize and schedule new Personal Injury referrals
• Communicate professionally with patients in English and Spanish
• Provide friendly, confident, and professional customer service
• Understand patient needs and guide inquiries toward scheduled appointments
• Maintain follow-up with prospective patients until an outcome is reached
• Assist with insurance verification and Personal Injury patient coordination
• Support Workers' Compensation cases and MedPay navigation and follow-up
• Communicate with insurance companies, adjusters, attorneys, and law offices
• Collect and maintain attorney and insurance information
• Handle medical record requests
• Follow up on outstanding insurance or Personal Injury-related items
• Support attorney lien-based treatment workflows
• Maintain HIPAA compliance and patient confidentiality
• Conduct outbound calls to prospective patients and leads
• Follow up with interested individuals who have not scheduled
• Convert inquiries into scheduled appointments
• Support outreach and business-development activities
• Maintain organized lead tracking and follow-up
• Re-engage prospective patients who have not scheduled
• Identify referral and business-development opportunities
• Follow up until each lead has a clear outcome
• Help increase appointment volume through proactive communication and lead conversion

Bilingual Virtual Medical Admin Receptionist – Personal Injury

• Liderar la estrategia integral de migración de una plataforma legacy de adquirencia hacia una nueva arquitectura de procesamiento
• Diseñar y gobernar el plan de transición tecnológica
• Definir protocolos de cutover, escenarios de rollback, conciliación de saldos y planes de contingencia
• Establecer mecanismos de gobierno, calidad y reconciliación de datos entre plataformas
• Mantener comunicación técnica directa con equipos globales y stakeholders
• Coordinar equipos multidisciplinarios mediante metodologías Agile y Waterfall
• Cumplir los hitos del proyecto conforme a estándares de la industria
• Garantizar la continuidad operativa, la integridad de transacciones financieras y la correcta ejecución del cutover

Bilingual jobs in Peru

Bilingual Personal Injury Case Manager

Asesor Bilingüe B2, Chat

Bilingual Client Intake Coordinator

Bilingual Virtual Medical Admin Receptionist – Personal Injury

Líder de Migración Tecnológica, Core de Pagos – Adquirencia, Bilingüe