Business Analyst

• Serve as an active member of agile team(s) and follow the Scrum framework
• Work side by side with engineering and multiple business units
• Assist in translating roadmap features into epics and stories
• Assist in developing and documenting business requirements
• Create reports, dashboards, and metrics to showcase outcomes
• Work closely with Product Managers on planning, refinement, and prioritization
• Test and document systems, software, and services
• Identify opportunities to improve efficiencies and performance across systems, software, services, and ways of working
• Support the design, development, documentation, training, testing, and maintenance of software applications
• Improve business processes and systems used to market to, acquire, and support CIEE participants

• Be an active member of agile teams and follow the Scrum framework
• Work side by side with engineering and multiple business units
• Assist in translating roadmap features to epics and stories
• Assist in developing and documenting business requirements
• Create reports, dashboards, and metrics to showcase outcomes
• Work closely with Product Managers on planning, refinement, and prioritization
• Test and document systems, software, and services
• Identify opportunities to improve efficiencies and performance across systems, software, services, and ways of working

• Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams
• Deliver high-quality solutions that meet SLAs with minimal rework
• Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools
• Document technical incidents and escalate critical issues through to resolution
• Collaborate with internal and external stakeholders to resolve issues and deliver exceptional customer experiences
• Provide bilingual French/English support for Kroll Pharmacy Management System configurations, add-on modules, and pricing
• Participate in client meetings as required and respond to customer questions and concerns
• Stay current on product enhancements and legislative updates affecting pharmacies
• Support change management and first-call resolution
• Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools

Senior Business Analyst II – Pharmacy Operations

• Support and maintain the Technology Incident Management and Incident Governance framework enterprise-wide
• Ensure major incidents, operational incidents, and service disruptions are managed consistently and in alignment with enterprise standards
• Provide governance oversight, reporting, trend analysis, control effectiveness monitoring, and continuous improvement across the Incident Management lifecycle
• Review and challenge incident records, escalations, communications, and closure activities for compliance with enterprise standards
• Monitor Incident Management controls and identify opportunities to strengthen governance, accountability, and operational effectiveness
• Partner with Major Incident Managers, Technology teams, Service Management, Risk, and Audit stakeholders
• Develop governance solutions and recommendations based on business strategy and stakeholder needs
• Conduct independent reviews of incident trends, control effectiveness, and recurring operational issues
• Support strategic initiatives with internal and external stakeholders
• Build relationships with Technology, Risk, Service Management, Audit, and business stakeholders
• Analyze incident metrics, root cause data, and governance indicators to drive continuous improvement
• Build change management plans and lead or participate in readiness, planning, stakeholder management, execution, evaluation, and sustainment activities
• Produce executive-level Incident Management reporting and insights for senior leadership, governance committees, and risk stakeholders
• Define communication plans, tailored messaging, and distribution channels to influence behaviour
• Maintain governance metrics, KPIs, control monitoring, and reporting processes
• Coordinate Incident Management governance activities, including reporting, control assessments, policy and standard maintenance, training and awareness, and continuous improvement initiatives
• Support Incident Governance forums and committees through agenda management, reporting materials, documentation distribution, action tracking, and meeting minutes
• Exercise judgment to identify, diagnose, and solve complex problems independently
• Apply the Risk Management Framework to make sound, risk-informed decisions that protect the bank and align with business strategy

Incident Management Analyst

• Partner with business stakeholders to gather, analyze, and document business, functional, and technical requirements
• Lead and facilitate requirements workshops, process mapping sessions, and stakeholder interviews
• Analyze current-state business processes and system workflows to identify gaps, risks, and opportunities for improvement
• Translate business requirements into detailed functional specifications, user stories, and acceptance criteria for development teams
• Support data, integration, and enterprise application projects by clarifying requirements and validating solution design against business needs
• Collaborate with architects, developers, delivery leads, and QA teams to ensure solutions align with business objectives
• Maintain clear requirements documentation, traceability, and change logs throughout the project lifecycle
• Facilitate stakeholder reviews, solution walkthroughs, and sign-off on requirements and designs
• Support UAT planning, test case review, and defect triage to validate that delivered solutions meet business needs
• Act as a liaison between business stakeholders and technical teams throughout the project lifecycle

• Act as a primary liaison, interpreter and facilitator among business stakeholders and the IT team
• Analyze company and user needs and document business requirements as the basis for systems specifications
• Collaborate on large projects and small improvements across business, financial and IT requirements
• Analyze business needs to support definition of optimal solutions
• Support the project manager in defining scope, delivering key artifacts and providing visibility to stakeholders
• Identify current state, impacted groups and changes needed to support desired outcomes
• Gather and document business requirements through stakeholder interviews, workshops and research
• Analyze complex data sources and provide actionable recommendations
• Document and evaluate business processes, systems and workflows to identify improvement areas
• Translate business needs into technical specifications and user stories
• Create BRDs, functional specifications and process flows
• Work with project managers, developers, QA testers and other team members throughout project lifecycles
• Assist with test plans, quality assurance activities and user acceptance testing
• Facilitate communication between business stakeholders and technical teams
• Participate in system design discussions and help define solutions
• Support implementation and post-deployment activities
• Identify business-process impacts for change management and help create guides and visual documentation
• Contribute to continuous improvement by identifying inefficiencies and recommending enhancements
• Ensure documentation and processes comply with company standards and policies
• Stay informed about relevant technologies and industry trends

Business Analyst II

• Lead assessment of current business processes and systems to identify inefficiencies and transformation opportunities
• Elicit, analyze, and document complex business and functional requirements through interviews, workshops, and workflow analysis
• Collaborate with stakeholders to design future-state processes and evaluate people, process, and technology solutions for feasibility and ROI
• Provide options, advice, and recommendations on business process changes, system functionality, and customizations or fixes
• Research best practices from Canadian post-secondary institutions
• Use data collection, analysis, and stakeholder collaboration to ensure University policies and procedures are fair, efficient, consistent, and equitable
• Develop proposals for process changes based on research and data analysis
• Lead medium- to large-scale multidisciplinary initiatives
• Work with IST, vendors, and technical resources to ensure requirements meet client expectations
• Draft project documentation, including recommendation reports and business cases
• Plan, direct, and coordinate project activities to achieve goals within prescribed timeframes
• Manage project scope changes, identify risks, and devise contingency plans
• Lead development and maintenance of training programs and reference manuals
• Recommend implementation of new processes and procedures to leadership
• Develop and implement quality management procedures and methods
• Provide a communication link between business areas and leadership

• Own and govern EDC's Enterprise IT Incident Management Practice
• Establish, maintain, and continuously improve Incident Management standards, processes, procedures, and support documentation
• Ensure alignment with ITIL best practices and EDC governance requirements
• Define process performance objectives and measures supporting business outcomes
• Maintain the Incident Management service definition and governance artifacts
• Own and govern EDC's IT Major Incident Management framework
• Improve major incident processes, roles, accountabilities, and escalation models
• Lead post-major incident reviews and track corrective actions to completion
• Develop standards and guidance for major incident communications
• Analyze major incident trends and recommend improvements to reduce recurrence and business impact
• Establish and maintain incident management metrics, KPIs, and performance dashboards
• Analyze incident trends and provide reporting to operational leaders and executive stakeholders
• Monitor policy, standard, and procedure adherence
• Conduct practice assessments and process health reviews
• Identify governance risks and recommend mitigation strategies
• Incorporate audit and compliance requirements into the practice
• Partner with Risk, Audit, Security, and Operational teams to strengthen service resilience
• Build relationships across Service Desk, Operations, Platform Teams, Product Teams, Cyber Security, and business stakeholders
• Facilitate working groups and Communities of Practice
• Provide guidance and coaching on Incident Management and Major Incident Management best practices
• Support training, awareness, and adoption of process improvements
• Lead strategic initiatives to enhance incident response and service restoration
• Drive automation, workflow optimization, and reporting improvements within ServiceNow and other platforms
• Maintain a prioritized roadmap of IT Incident Management improvements
• Leverage lessons learned, industry trends, and emerging practices to mature EDC's Incident Management capabilities

Senior IT Incident Management Analyst

• Support the delivery and evolution of Credit Risk Systems used by TD Securities
• Elicit, analyze, validate, and manage business, data, system, control, and non-functional requirements
• Assess current-state processes and system capabilities, identify impacts and dependencies, and recommend target-state solution options
• Translate business outcomes into functional specifications, process models, use cases, acceptance criteria, data mappings, and implementation requirements
• Contribute to planning, estimation, prioritization, solution design, testing, implementation, and post-release validation
• Prepare analysis, reporting, options, and presentation materials for stakeholder and management decisions
• Identify opportunities to reduce complexity, manual effort, and operational risk
• Support Credit Risk initiatives involving counterparty exposure, stress testing, model implementation, risk reporting, product onboarding, and market data or curve changes
• Support onboarding of new businesses, products, counterparties, and data sources into Credit Risk platforms
• Support strategic migrations, application rationalization, legacy platform retirement, and adoption of target-state processes and technology
• Perform data profiling, reconciliation, lineage tracing, source-to-report analysis, and root-cause investigation across complex datasets
• Define data quality rules, controls, evidence, and remediation requirements
• Support the data governance and quality roadmap
• Develop and execute test plans across development, system, integration, and user acceptance testing stages
• Coordinate production readiness, operational procedures, release validation, and issue investigation
• Partner with Engineering and Production Support teams to investigate complex issues and ensure sustainable solutions
• Build alignment across Front Office, Risk Management, Product Control, Operations, Model Development, Architecture, Engineering, and Support teams
• Provide guidance to analysts, promote consistent BSA practices, and contribute to portfolio planning and continuous improvement
• Prioritize and manage workload independently to deliver high-quality results within committed timelines

Senior Business Systems Analyst

• Analyze business needs and improve business processes
• Support delivery, enhancement, and adoption of business applications at HEABC
• Act as the primary point of contact for HEABC staff application-related inquiries
• Own and manage the product backlog
• Perform quality assurance
• Work with stakeholders to ensure business acceptance
• Lead discovery, analysis, and documentation of business needs, processes, and requirements
• Assess current state and recommend business process and technical improvements
• Translate business requirements into solutions, features, and capabilities
• Create user stories, document use cases, define functional requirements, and track acceptance criteria
• Promote business analysis best practices, methodologies, tools, and standards
• Evaluate, categorize, and prioritize enhancement requests
• Track defects
• Serve as the primary IMIT liaison during business requirements validation and solution design
• Coordinate reviews with internal stakeholders, vendors, and external partners
• Report to the Senior Manager, Applications, IMIT

Business Analyst jobs in Canada