Business Analyst

• Support service management activities across multiple release trains
• Document business processes and functional requirements
• Coordinate test planning and execution
• Facilitate cross-team communication, including client stakeholders
• Create and maintain tracking artifacts
• Assist with test case review and execution
• Support a mission-critical large-scale system serving the Federal Government in the healthcare domain

Service Management Business Analyst

• Support systems and technical operations for Student Accounts
• Support student billing systems, tuition calculation, system integrations, and related technologies
• Provide functional and technical support for system configuration, production processes, data integrity, and new functionality and enhancements
• Research and resolve billing and system discrepancies
• Troubleshoot technical and data issues
• Support system testing and ensure accuracy and reliability of student financial technologies
• Support technologies related to student billing, payments, refunds, collections, tax reporting, and other student financial activity
• Serve as liaison between Student Accounts and University Information Systems
• Translate business and operational needs into system requirements
• Define requirements and acceptance criteria
• Coordinate user-acceptance testing
• Manage and prioritize JIRA requests
• Support technical projects and system enhancements
• Assist with triage and root-cause analysis of production issues
• Elicit, define, and document business process needs and functional requirements
• Identify system, process, data, cross-team, and dependency impacts
• Facilitate customer requests, evaluate demands, prioritize work, and coordinate issue resolution
• Apply a lean-agile mindset
• Lead root-cause discussions and recommend approaches and trade-offs
• Partner with vendors and UIS on software solution and service-contract exploration, selection, and implementation

Business Analyst – Student Enrollment and Account Management, Student Accounts

• Support the Transportation Services division within the Department of Health and Human Services.
• Support critical budget and funding activities across Transportation Services.
• Drive program efficiency through process improvement and automation.
• Extract, clean, and analyze large datasets from multiple sources.
• Generate reports on credit card and transit program trends and behaviors.
• Perform data mining and trend analysis for program-specific analysis and performance reporting.
• Support evidence-based business decisions.
• Collaborate with stakeholders, customers, vendors, and technical partners.

Senior Transportation Services Business Analyst

• Serve as a lead business analyst for Investments Technology initiatives supporting Equity investment teams, including research, portfolio management, trading, analytics, and related investment workflows
• Partner with portfolio managers, analysts, traders, product owners, engineers, architects, data teams, and technology leaders to translate business objectives into actionable technology outcomes
• Lead discovery, requirements elicitation, process analysis, data analysis, and solution definition for complex Equity technology initiatives
• Translate investment workflows and business needs into epics, features, user stories, acceptance criteria, business rules, process flows, and functional specifications
• Drive Agile delivery practices, including backlog refinement, sprint planning, prioritization, dependency management, sprint reviews, UAT coordination, release readiness, and post-implementation support
• Prioritize work by business value, risk, urgency, stakeholder impact, and alignment with Investments Technology strategy
• Identify opportunities to apply AI, automation, data-driven insights, and workflow improvements to enhance Equity research, investment analysis, operational efficiency, and decision support
• Collaborate with AI, data, engineering, and product teams to define responsible AI use cases, user workflows, validation needs, controls, and adoption considerations
• Analyze current-state processes and systems to identify gaps, pain points, data quality issues, and opportunities for simplification, standardization, and reuse
• Communicate priorities, progress, risks, decisions, and tradeoffs to business stakeholders, technology teams, and leadership
• Act as a trusted advisor across the Equity business domain, connecting investment strategy with technology strategy
• Mentor less experienced analysts and strengthen business analysis, Agile delivery, and product ownership practices

Lead Business Analyst – Investment Technology – Equity

• Support high-impact Food and Drug Administration initiatives in a dual change management and training role
• Advise FDA leadership, program offices, and client stakeholders on change management, training, operational readiness, and system implementation priorities
• Build and maintain relationships with FDA leadership, program offices, business owners, end users, and external stakeholders
• Facilitate executive meetings, working sessions, stakeholder discussions, training sessions, and leadership briefings
• Lead weekly change management and training delivery activities, including planning, coordination, execution tracking, risk management, and alignment with implementation priorities
• Manage client-facing plans, milestones, risks, dependencies, and weekly task progress across change management, training, communications, and implementation activities
• Coordinate with client stakeholders, technical teams, workstream leads, and functional areas to manage dependencies and resolve issues
• Support IT-enabled initiatives and system implementations by translating business needs into actionable change and training plans
• Support agile delivery routines, backlog visibility, task tracking, client updates, and implementation coordination using tools such as Jira
• Plan, develop, and deliver virtual and in-person instructor-led training
• Draft client-ready communications, training content, job aids, briefings, and other materials
• Translate complex data, technical information, and system changes into actionable insights and recommendations
• Ensure deliverable quality by identifying, correcting, and preventing errors
• Apply business graphic design principles to produce high-quality deliverables
• Mentor and oversee junior staff
• Support workforce planning, recruitment, onboarding, and professional development
• Identify opportunities for automation, analytics, dashboards, and business process redesign
• Support business development through research, solutioning, proposal development, market analysis, and capture activities
• Drive internal initiatives including PMO development, culture-building, corporate social responsibility, Lunch and Learns, and All-Hands meetings
• Create and mature tools, templates, and capabilities supporting account delivery and operational excellence
• Improve internal policies, procedures, and processes
• Collaborate with Managers and Associate Directors on client priorities, delivery objectives, team performance, and business development opportunities

Business Analyst – Senior Consultant

• Solicit, understand, and document health insurance marketplace needs, customer business requirements, processes, and workflows
• Research market trends and the ACA landscape to support timely, accurate, and relevant product features and requirements
• Work with developers to create functional specifications
• Serve as a subject matter expert for developers and collaborate with QA to test functionality
• Lead a Product Development team using Scaled Agile Framework (SAFe)
• Work with CMS, Business Development, product owners, developers, testers, and production support throughout the software development lifecycle
• Demonstrate existing and new functionality to CMS stakeholders
• Perform market and competitive analysis and contribute to product roadmaps
• Deliver detailed functional specifications, including workflows, business rules, interface definitions, outstanding issues, data analysis, and data mapping
• Interact directly with federal agencies to document interface requirements and facilitate integration testing
• Gather requirements and build and document development specifications
• Update and maintain the Requirements Traceability Matrix
• Conduct gap analysis and collaborate with architects and developers to estimate project impact
• Communicate, verify, and test functionality changes with Product Development, QA, and Production Support teams
• Develop detailed knowledge of federal marketplace data services and perform collaborative service demonstrations
• Collaborate with application development organizations to align with health insurance marketplace priorities and deliverables
• Assist with training materials and product documentation
• Manage multiple competing priorities
• Track project schedules and associated risks
• Coordinate involved parties using project management skills and techniques
• Perform other assigned project tasks