Business Operations

• Lead and inspire a high-performing team, creating a culture of accountability, collaboration, development, and continuous improvement
• Set the strategic direction for Business Process Services, translating business priorities into clear objectives and ensuring the organization has the capabilities, processes, and operating model to deliver effectively
• Build trusted partnerships and influence across the organization with Technology leaders, HR / Colleague Experience Group, Global Supply Management, Product, Risk, Finance, and other key stakeholders
• Champion operational excellence using data and insights to improve performance, simplify processes, enhance the customer experience, and identify opportunities for automation and transformation
• Serve as the strategic business partner to the Product team, representing BPS priorities and customer needs while influencing product roadmaps, capability development, and ongoing optimization
• Provide risk and control leadership, ensuring effective governance, sound decision-making, and appropriate management of operational and compliance risk
• Lead through change and help the organization adopt evolving processes, policies, and technology, including Fieldglass
• Exercise sound judgment and executive leadership in navigating complex issues, competing priorities, and senior-level escalations
• Develop talent and organizational capability, building a strong leadership pipeline and positioning the team to meet evolving business needs

Director of Technology Vendor Management – Business Process Services

• Support day-to-day operations across customer returns, RMA credits, RMA PRN resolution, failure analysis / quality feedback systems, warranty repairs, and factory drop ship billing
• Support root cause investigations and process improvement initiatives using data and business insights
• Collaborate with cross-functional teams to resolve operational issues and improve service delivery
• Communicate analytical findings clearly, concisely, and actionably to stakeholders
• Document business processes, procedures, requirements, and training materials for standardization and knowledge management

Material Operations Business Analyst

• Support day-to-day operations for Customer Returns (RMA), RMA Credits, RMA PRN Resolution, Failure Analysis / Quality Feedback Systems (QFS), Warranty Repairs, and Factory Drop Ship Billing
• Support root cause investigations and process improvement initiatives using data and business insights
• Collaborate with cross-functional teams to resolve operational issues and improve service delivery
• Communicate analytical findings clearly, concisely, and actionably to stakeholders
• Document business processes, procedures, requirements, and training materials for standardization and knowledge management

Material Operations Business Analyst I

• Develop and implement strategic customer-specific business process program plans aligned with enterprise strategy and roadmaps
• Lead alignment and development of business deliverable processes and capabilities to improve business performance
• Serve as a functional expert and develop end-user-focused process solutions
• Manage process performance through control limits, KPIs, stakeholder reporting, and collaborative improvement efforts
• Own, execute, enhance, and align controls to mitigate operational and compliance risks
• Develop communication plans for customers and internal stakeholders
• Ensure alignment between stakeholders and customers across business process projects and services
• Use reporting, data, and analytics to measure performance and deliver operational efficiencies
• Evaluate emerging technologies and lead continuous process improvement
• Lead solution development, business case and benefits substantiation, and business requirements for improvement initiatives
• Provide mentorship and guidance to team members and business partners
• Provide business performance intelligence for planning, research, analysis, development, and implementation of applications and processes
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Business Operations jobs in Arizona

Director of Technology Vendor Management – Business Process Services

Material Operations Business Analyst

Material Operations Business Analyst I

Senior Business Process Owner