Business Operations

• Participate in strategic planning and decision-making related to pension administration and the change team
• Lead small to medium change initiatives or act as an active participant/subject matter expert in strategic business changes
• Contribute to implementing and communicating initiatives supporting the Operations business plan
• Collaborate with Operations colleagues to identify continual improvement opportunities
• Ensure appropriate design and effective delivery of the function’s component
• Provide technical and subject matter expert input on pensions
• Implement and maintain policies, processes, communications and quality assurance frameworks across business platforms
• Improve efficiency, effectiveness and scalability within defined parameters
• Contribute to product/proposition development
• Recommend solutions to problems and challenge the status quo
• Share good practices and innovation across the business
• Liaise regularly with internal teams and external bodies
• Contribute to Kaizen initiatives received via the Business Improvements Framework and bring ideas to closure

Lead Specialist – Business Process Review

• Diagnose business problems and map workflows, handoffs, dependencies and failure points
• Translate business problems into clear system requirements
• Design operating systems, source-of-truth structures, workflows, forms, databases, dashboards, reporting infrastructure and SOPs
• Research and evaluate technology and vendors against business requirements, cost, usability, integration, implementation effort, support, scalability and risk
• Configure and implement business systems directly where appropriate
• Coordinate specialist vendors, developers or implementation partners when deeper expertise is required
• Coordinate data structure, mapping, migration, validation and source-of-truth rules
• Design and implement integrations and automation using APIs, webhooks and no-code/low-code tools
• Plan and run testing and UAT, including permissions, edge cases, failed integrations and fallback processes
• Own rollout, user training, adoption monitoring, documentation and post-launch improvement
• Own the process and control layer for company technology and business software, including SaaS inventory, licences, system owners, domains, hosting, Google Workspace, cloud storage, permissions, password-manager governance and joiner/mover/leaver access workflows
• Build or coordinate reporting and dashboards supporting operational decisions
• Convert appropriate AI-assisted work into controlled, repeatable workflows with human QA and fallback processes
• Turn founder-held knowledge, meetings, transcripts and repetitive decisions into controlled workflows with actions, owners, deadlines and evidence
• Own and improve file, document and knowledge-management infrastructure
• Support workstreams spanning WMS/inventory, fulfilment and shipping, returns, ecommerce, CRM/customer service, finance and HR systems, product data, access management, BI, automation and proprietary internal decision systems
• Report initially to the Founder/CEO and work with the Head of Business Operations and functional owners

Business Systems & Technology Operations Lead

• Identify and implement business value creation and transformation through analysis supporting the Sales group's agenda
• Work with stakeholders and the analytics team to deliver dashboards meeting end users' requirements
• Develop and build intuitive dashboards and data sources using enterprise reporting systems
• Align dashboard design to business actions and outcomes
• Analyze complex data to assess feasibility and expand dashboarding capabilities
• Become a subject matter expert in Sales data and dashboards
• Assist with business strategy, financial performance, network capacity planning, and ongoing operations
• Highlight opportunities and provide practical, action-focused recommendations

Business Operations Analyst II

• Analyze Federal and State Medicaid policy requirements
• Translate policy requirements into BPA rule specifications
• Create decision tables, rule mapping documents, and business rule specifications
• Analyze and support Benefit Plans, Assignment Plans, Provider Contracts, Reimbursement Rules, Copay Rules, Audit Rules, and Form Edit Rules
• Understand how BPA impacts claim adjudication
• Analyze coverage determination, provider eligibility validations, provider contract validations, and reimbursement processing
• Review and validate BPA Rule Sheets
• Support the BPA Rule Sheet release management process
• Review approvals and configuration promotions
• Perform rule impact analysis
• Validate overlapping rule scenarios
• Support BPA Rule Sheet governance
• Create acceptance criteria
• Develop BPA test scenarios
• Perform policy compliance verification
• Collaborate with Business Analysts, DOM SMEs, Operations, Reference teams, Developers, and Testing teams to design, configure, validate, and maintain BPA rule solutions

Business Process Analysis SME, Medicaid Domain, C/Pro*C Programming

• Support HP Service Supply Chain Harvesting programs and operations in India and other APJ markets
• Manage end-to-end program operations to deliver agreed savings targets and operational KPIs
• Coordinate Service Supply Chain activities including demand planning, ROI analysis, pricing, purchase order requests, delivery scheduling, and operational readiness
• Track operational performance, identify gaps, and coordinate corrective actions
• Support validation and approval of partner spend
• Govern service partner and vendor performance against cost, quality, turnaround time, and service-level targets
• Conduct regular performance reviews with partners, vendors, internal stakeholders, and management teams
• Manage operational escalations and drive timely resolution
• Analyze performance data, operational trends, and cost impacts
• Prepare monthly and ad hoc KPI reports, dashboards, management slides, and business updates
• Provide insights, recommendations, and action tracking based on data analysis
• Maintain program documentation and SharePoint content
• Collaborate with stakeholders and cross-functional teams across India and APJ
• Facilitate operational meetings, document decisions, and follow up on owners and due dates
• Identify process improvement opportunities and develop recommendations
• Support initiatives that improve operational efficiency, governance, and customer outcomes

Business Operations Specialist

• Manage end-to-end program operations to deliver agreed savings targets and operational KPIs
• Coordinate Service Supply Chain activities, including demand planning, ROI analysis, pricing, purchase order requests, delivery scheduling, and operational readiness
• Track operational performance, identify gaps, and coordinate corrective actions
• Support validation and approval of partner spend
• Govern service partner and vendor performance against cost, quality, turnaround time, and service-level targets
• Conduct regular performance reviews with partners, vendors, internal stakeholders, and management teams
• Manage operational escalations and drive timely resolution
• Analyze performance data, operational trends, and cost impacts
• Prepare monthly and ad hoc KPI reports, dashboards, management slides, and business updates
• Provide insights, recommendations, and action tracking based on data analysis
• Maintain program documentation and SharePoint content
• Collaborate with stakeholders and cross-functional teams across India and APJ
• Facilitate operational meetings, document decisions, and follow up on owners and due dates
• Identify process improvement opportunities and develop recommendations
• Support projects and programs improving operational efficiency, governance, and customer outcomes