Call Center Representative

• Serve as the voice of AT&T, a global communications and technology company
• Handle customer interactions through calls, chats, and emails
• Identify upselling opportunities and close deals to meet sales and commission targets
• Resolve service, billing, payment, and collections issues
• Explain bills and product features clearly
• Troubleshoot basic problems and escalate for higher support when needed
• Build customer confidence and loyalty by resolving issues
• Support customer inquiries, including technical issues
• Provide customer acquisition, sales, service, and retention solutions
• Complete paid training on AT&T technology, devices, products, services, and promotions

Call Center Sales Representative

• Receive in-depth training
• Be assigned to one of four MDS teams calling on behalf of a set of clients
• Call for 4–8 different clients over an 8-hour day using predictive dialing equipment
• Complete approximately 16–24 calls per hour, with an average of 20–30 seconds between calls
• Communicate with donors and prospective donors positively, engagingly, and enthusiastically using client-approved scripts
• Secure financial gifts from donors and prospective donors on behalf of clients
• Maintain minimum fundraising and productivity metrics

Outbound Call Center Agent

• Manage interactions with consumers to ensure a high level of customer service
• Answer consumer inquiries
• Direct consumers to the appropriate department
• Provide centralized scheduling services for clinics
• Perform other duties that help patients easily access their providers

Contact Center Specialist II

• Manage interactions with consumers to ensure a high level of customer service
• Answer consumer inquiries
• Direct consumers to the appropriate department
• Provide centralized scheduling services for clinics
• Perform other duties to ensure patients can easily access their providers