Client Partner

• Own the overall performance of a $15–20M portfolio of strategic enterprise accounts, including revenue, margin, forecasting, renewals, and growth.
• Set annual account and portfolio targets and maintain visibility into performance.
• Protect and grow client relationships and identify expansion opportunities.
• Build pipeline through new SOWs, retainers, change orders, and multi-phase transformation programs.
• Identify whitespace and partner with Sales, Solutions, and Practice leadership on executable plans.
• Develop and execute Account Growth Plans.
• Serve as a trusted executive partner to VP, SVP, and C-suite client stakeholders.
• Develop multi-year digital roadmaps connecting technology investments to business outcomes.
• Establish executive engagement, QBR, and annual planning rhythms.
• Own client escalations and resolve issues constructively.
• Navigate scope, delivery, performance, and commercial conversations.
• Translate client challenges into measurable-value opportunities and develop business cases and executive recommendations.
• Expand client relationships across Zaelab’s broader capabilities.
• Build and lead the portfolio team, including Client Partners, engagement and delivery leaders, and account operations resources.
• Own hiring, staffing, coaching, and performance management.
• Establish scalable account management practices and a culture of accountability, transparency, and client ownership.
• Partner with Delivery, Sales, Solutions, and Practice leadership to align strategy with execution.
• Contribute to go-to-market strategy across B2B manufacturing, distribution, and industrial sectors.
• Help scale Zaelab’s Client Services organization, processes, and operating model.
• Participate in leadership planning, budgeting, hiring, capacity planning, and strategic priorities.
• Retain and strengthen the portfolio while delivering revenue and margin targets.
• Establish growth plans, advance expansion pipeline, strengthen executive relationships, and create predictable portfolio performance within 12 months.

Senior Director, Client Partner

• Define and execute product partnership strategies and joint initiatives with Stripe’s critical card network partners, including new offerings benefiting Stripe users
• Identify, evaluate, and make the case for high-impact partnership opportunities
• Develop commercial models, partnership approaches, and distribution plans for new product capabilities and go-to-market motions
• Independently lead complex, high-impact negotiations with card network partners
• Create scalable deal structures and partnership frameworks across partners, products, or markets
• Influence internal product and go-to-market teams and external partner stakeholders
• Lead cross-functional workstreams across Product, Engineering, Legal, Finance, Risk, Compliance, and Treasury
• Resolve complex stakeholder friction and align competing priorities, requirements, commercial considerations, and timelines
• Assess Stripe and partner readiness, surface risks and dependencies, and advocate for decisions
• Ensure day-to-day partnership operations and adherence to risk and compliance obligations
• Represent Stripe at partner and industry events and build relationships with senior partner stakeholders

Partner Development Manager, Financial Partnership Capabilities

• Convert inbound EMEA partner inquiries into active, revenue-generating partnerships by improving activation rates across non-managed accounts
• Drive adoption of ShareGate Protect by opening governance conversations with migration-focused partners
• Build a scalable partner development framework covering pipeline tracking, re-engagement sequences, and progression stages
• Coordinate with QBS Software to accelerate transactional onboarding from initial engagement to first transaction
• Implement systematic follow-up workflows to reduce time-to-first-transaction
• Integrate AI tools into daily workflows for drafting follow-ups, summarizing partner calls, and analyzing engagement patterns
• Work with the Channel Manager – EMEA, Channel Account Managers, QBS Software, Technical Sales Specialists, Channel Marketing, and Revenue Operations
• Increase inbound conversion, open new ShareGate Protect conversations, and develop the non-managed partner base into a structured revenue source

Partner Development Manager, EMEA

• Drive executive-level conversations and cultivate trusted client relationships
• Lead account expansion by building business cases and demonstrating financial and strategic ROI
• Identify market whitespace, strategic opportunities, and emerging client challenges
• Pitch Quietly capabilities and define strategic objectives, approaches, budgets, and scopes of work
• Oversee program delivery and account governance, including scopes, outcomes, budgets, resourcing, and project management
• Lead engagements and guide cross-functional Strategy and Content teams
• Manage revenue, project profitability, and overall portfolio financial health
• Shape delivery strategy and operational best practices with the Head of Delivery
• Support onboarding, mentoring, training, coaching, and professional development of Delivery team members
• Evolve organizational processes and tools with department heads and operations
• Develop new service offerings and sales enablement materials with Growth, Strategy, and Content teams
• Support business development and marketing activities with the CEO and Growth team

Senior Client Partner

• Coordinate complex prescription processing by verifying data accuracy, resolving insurance rejections, handling specialty medications, and ensuring appropriate documentation
• Handle prior authorization activities by gathering documentation, submitting requests to payers, tracking status, and following up on approvals
• Perform inventory activities by monitoring stock levels, processing controlled substance orders, conducting cycle counts, and handling medication recalls
• Ensure compliance with regulations, maintain required records, prepare for audits, and follow state board guidelines
• Handle specialty pharmacy operations by processing specialty pharmacy orders, coordinating with manufacturers, and ensuring proper storage
• Resolve technical issues by troubleshooting pharmacy system errors, researching drug information, addressing billing discrepancies, and escalating to pharmacists
• Perform quality assurance activities by identifying process errors, documenting incidents, and implementing corrective actions

Case Manager, Client Paid Operations

• Convert inbound EMEA partner inquiries into active, revenue-generating partnerships by improving activation rates across non-managed accounts.
• Drive adoption of ShareGate Protect by opening governance conversations with migration-focused partners.
• Build a scalable partner development framework with pipeline tracking, re-engagement sequences, and progression stages.
• Accelerate transactional onboarding by coordinating with QBS Software.
• Reduce time-to-first-transaction through systematic follow-up workflows and consistent outreach.
• Integrate AI tools into daily workflows for drafting follow-ups, summarizing partner calls, and analyzing engagement patterns.
• Collaborate with the Channel Manager – EMEA, Channel Account Managers, QBS Software, Technical Sales Specialists, Channel Marketing, and Revenue Operations.

Partner Development Manager

• Build relationships with senior client stakeholders and identify urgent C&R business problems
• Articulate C&R Software’s capabilities
• Research and shape solution opportunities with sales, product, delivery, and marketing teams
• Formulate and position solution proposals
• Create comprehensive client business plans
• Negotiate complex deals and structure agreements to protect existing business and win new deals
• Ensure client satisfaction with purchased solutions and service quality
• Collaborate with Product Development, Product Marketing, Pre-Sales, and Delivery to shape solution roadmaps
• Manage sales against quarterly and annual targets

Senior Client Partner – US Financial Services

• Build relationships with senior client stakeholders to understand urgent C&R business problems and articulate C&R Software’s capabilities
• Research and shape solution opportunities with internal sales, product, delivery, and marketing experts
• Create comprehensive client business plans
• Negotiate complex deals and structure agreements to protect existing business and win new deals
• Ensure clients are delighted with purchased solutions and C&R Software’s service quality
• Collaborate with Product Development, Product Marketing, Pre-Sales, and Delivery to shape solution roadmaps based on regional market needs
• Manage sales against quarterly and annual targets

Senior Client Partner – Financial Services

• Define and execute product partnership strategies and joint initiatives with Stripe’s most critical card network partners, including new offerings that benefit Stripe users.
• Identify, evaluate, and make the case for high-impact partnership opportunities using industry expertise, partner context, and cross-functional input.
• Develop commercial models, partnership approaches, and distribution plans for new product capabilities and go-to-market motions.
• Independently lead complex, high-impact negotiations with card network partners, including commercial agreements affecting Stripe’s payment acceptance costs and long-term strategic position.
• Create scalable deal structures and partnership frameworks across partners, products, or markets.
• Influence internal product and go-to-market teams and external partner stakeholders to develop solutions for Stripe, its users, and the payments landscape.
• Lead cross-functional workstreams across Product, Engineering, Legal, Finance, Risk, Compliance, and Treasury.
• Set direction, clarify trade-offs, and align stakeholders on resources and commitments needed for execution.
• Resolve complex stakeholder friction with minimal direction.
• Assess Stripe and partner readiness, surface risks and dependencies, and advocate for decisions needed to move work forward.
• Ensure sound day-to-day partnership operations and adherence to risk and compliance obligations.
• Represent Stripe at partner and industry events and build trusted relationships with senior partner stakeholders.