Client Partner

• Own overall responsibility for delivery, account management, client relationships, and account growth.
• Engage with CXO, VP, and Director-level stakeholders to understand strategic business priorities and demonstrate business value.
• Develop analytics roadmaps by identifying key business questions, challenges, and high-value use cases.
• Scale pilots and POCs into long-term, transformative analytics programs.
• Collaborate with sales leaders to develop POVs, proposals, and solution approaches supporting new business and account expansion.
• Apply advanced data science and analytics solutions to solve complex business challenges in the Retail & CPG domain.
• Lead and mentor data and analytics professionals while working closely with client stakeholders.
• Partner with globally distributed teams to translate client business needs into effective solution and delivery strategies.
• Own client presentations, project governance, expectation setting, and overall relationship management.
• Drive continuous value realization and identify opportunities for account growth.

Client Partner – Retail, CPG

• Nurture healthy and productive relationships with prospective and existing artist and label clients and act as primary contact
• Work in Zendesk to track client contact and measure specific SLAs
• Organize client communication and act as an internal go-between among internal staff
• Collaborate with Symphonic’s global team to plan and implement form-fitting release marketing strategies
• Manage daily release-management logistics, including metadata standards, production, ingestion, and take-downs
• Plan, manage, and analyze the financial success of client relationships, including budget creation, tracking, and sales/streaming revenue analysis
• Anticipate problems and implement communication and tactical strategies to solve them
• Assist in Corporate and Client Marketing meetings to help develop the business and pitch new clients
• Perform other tasks as assigned

Associate Client Manager

• Nurture healthy and productive relationships with prospective and existing artist and label clients, and act as primary contact
• Work in Zendesk to track client contact and measure specific SLAs
• Organize communication with clients and act as an internal go-between among internal staff
• Collaborate with Symphonic’s global team to plan and implement form-fitting release marketing strategies
• Manage the daily logistics of release management, including metadata standards, production, ingestion, and take-downs
• Plan, manage, and analyze the financial success of client relationships, including budget creation, tracking, and sales/streaming revenue analysis
• Anticipate problems and implement communication and tactical strategies to solve them
• Assist in Corporate and Client Marketing meetings to help the business develop and pitch new clients
• Perform other tasks as assigned

Associate Client Manager, Mexico

• Nurture healthy and productive relationships with prospective and existing artist and label clients, and act as primary contact
• Work in Zendesk to track client contact and measure specific SLAs
• Organize communication with clients and act as an internal go-between among internal staff
• Collaborate with Symphonic’s global team to plan and implement form-fitting release marketing strategies
• Manage daily release-management logistics, including metadata standards, production, ingestion, and takedowns
• Plan, manage, and analyze the financial success of client relationships, including budget creation, tracking, and sales/streaming revenue analysis
• Anticipate problems and implement communication and tactical strategies to solve them
• Assist in Corporate and Client Marketing meetings to help the business develop and pitch new clients
• Perform other tasks as assigned