Coach

• Provide excellent customer service and product information, solutions, and relevant details to CPAP patients about therapy usage
• Conduct proactive and reactive patient outreach for the first full year of CPAP therapy
• Place and take inbound and outbound calls to coach, educate, and encourage patients with CPAP therapy
• Troubleshoot equipment issues
• Use manufacturer software to review patient usage information and make calls data-driven
• Use knowledge of OSA to coach patients about therapy effectiveness
• Assist with typical PAP and mask equipment troubleshooting questions
• Encourage patients to download and use manufacturer mobile app solutions
• Verify patient demographics, physician and notification preferences, and document each patient contact
• Accurately document patient accounts, comments, discussions, and concerns
• Offer ideas, suggest changes, and identify opportunities that enhance business growth
• Perform other duties as required

Sleep Coach

• Own the retention strategy for high-risk accounts
• Personally engage at-risk clients to understand concerns, rebuild trust, and retain partnerships
• Develop customized retention plans for strategic and high-value customers
• Monitor customer health metrics and identify churn risks
• Track and report monthly retention metrics, save rates, and revenue protection
• Build and maintain executive-level relationships with VIP and enterprise clients
• Conduct regular business reviews and provide proactive, white-glove service
• Act as the executive escalation point for strategic customer issues
• Identify opportunities to increase customer investment through additional products, services, or expanded usage
• Partner with Sales and Customer Success on expansion opportunities
• Develop account growth strategies and drive upsell and cross-sell initiatives
• Generate referrals and collect testimonials
• Coach the Customer Success team on retention
• Design and deliver retention training on objection handling, negotiation, and relationship management
• Create and improve best practices, call outlines, and standard operating procedures
• Mentor Customer Success Managers on difficult conversations and complex customer situations
• Analyze churn trends, identify root causes, and recommend process and customer-experience improvements

Real Estate Coach

• Facilitate new hire onboarding, clinical skills training, and workflow education
• Deliver classroom, virtual, and hands-on training; serve as a backup facilitator as needed
• Reinforce standardized workflows, policies, procedures, and best practices
• Coach learners and provide feedback supporting development, readiness, and onboarding
• Monitor learner attendance, training progress, and completion
• Communicate learner status, readiness, concerns, risks, and recommendations to Training and Operations Leadership
• Identify and escalate attendance, performance, or engagement issues
• Maintain training records, assessments, certifications, reports, and documentation
• Participate in Training Coach candidate interviews and provide job-related feedback
• Observe and assess learner performance; validate competencies and identify skill gaps
• Recommend additional training, remediation, or “Back to Basics” interventions
• Support learner improvement plans through ongoing coaching and skill reinforcement
• Support training operations, schedules, logistics, initiatives, pilot programs, and process improvement
• Partner with Training Coaches and Training and Operations Leadership to promote consistency and workforce readiness
• Provide clinical support and cover Medical Assistant shifts based on business needs
• Perform Medical Assistant duties including patient registration, insurance verification, co-pay processing, appointment scheduling, referrals, patient communication, vital signs, point-of-care testing, supply and records management, phone support, follow-up calls, opening and closing duties, and equipment quality-control procedures
• Maintain clinical competencies, certifications, regulatory compliance, safety, and patient-care standards

Training Coach II

• Improve branch network performance in productivity, efficiency, and customer experience
• Coordinate logistics and facilitate pre-developed workshops in person and sometimes virtually
• Deliver training on the Behavior Framework, Management Cycle, affluent and small business activities, partner products, and branch operating-model transformation
• Conduct branch visits to coach select new District Managers
• Identify opportunities using workshop and branch observations and feedback
• Align with Regional Executives and District Managers to implement actions that improve performance
• Serve as the lead resource for executing the Behavior Framework, Management Cycle, affluent and basic small business activities, and partner referrals
• Support District Managers in facilitating District Manager-led Branch Manager meetings
• Consult with Regional Executives and District Managers during Branch Manager and banker performance evaluations
• Support customer- and employee-facing pilots and rollouts, collect feedback, and evaluate effectiveness
• Travel frequently throughout the assigned region and surrounding branch locations

Coach jobs in Texas

Sleep Coach

Real Estate Coach

Training Coach II

Regional Coach