Collections

• Lead high-complexity, strategically impactful Credit Collection projects from diagnosis through implementation.
• Define standards, frameworks, and best practices for the collections discipline.
• Design and calibrate collection policies and treatment strategies by product and portfolio.
• Analyze portfolio performance (roll rate, vintage, cure, and recovery) and translate findings into actionable recommendations.
• Optimize credit costs by prioritizing initiatives based on measurable impact on losses and collection costs.
• Lead experiments (A/B testing, champion/challenger) and interpret results rigorously.
• Apply AI and automation (propensity models, segmentation, LLMs, and agents) to collections and analytical workflows.
• Propose and implement process improvements with Operations, Product, Engineering, Risk, and Legal, ensuring regulatory compliance (LGPD, CDC, and Central Bank regulations).
• Serve as a technical reference and mentor for the team.
• Collaborate with leadership to define the roadmap and priorities.
• Represent the company in external forums and industry communities.

Explore Collections Specialist at RecargaPay. Review requirements and application details.

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