Collections

• Process and submit third-party claims
• Manage denials and resolve accounts
• Prepare and submit accurate billing to third-party payors and self-pay invoices
• Identify and resolve billing clearinghouse rejections
• Conduct root cause analysis on unpaid accounts receivable and resolve issues with third-party payors
• Analyze and resolve credit balances
• Handle incoming and outgoing customer service calls with third-party payors, outside providers, and patients/guarantors
• Process correspondence
• Initiate and resolve technical denial appeals
• Identify payor denial and cash fluctuation trends and escalate as appropriate
• Represent the Company professionally and comply with applicable regulations, policies, and practices
• Maintain confidentiality and participate in quality improvement, research, educational, and performance activities
• Perform other duties as assigned

Hospice Medicare Billing and Collections Representative

• Provide billing support and perform collections management to recover past-due account balances and retain customers
• Assist customers with sensitive billing situations
• Negotiate payment arrangements and process payment transactions
• Bring delinquent accounts current while delivering excellent service and fostering customer loyalty
• Handle a high volume of calls, chats, emails, and other customer interactions
• Listen thoughtfully and use knowledge of AT&T products and services to service and retain customers
• Explain customer bills, rate plans, and product and service features
• Process payments and collect delinquent balances in accordance with applicable laws, guidelines, and procedures
• Support credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries
• Cross-train on collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
• Work a set schedule with breaks, lunches, and scheduled open time to ensure call availability

Bilingual Collections Representative – English/Spanish

• Manage and reduce the firm’s outstanding accounts receivable portfolio
• Prepare and issue client invoices
• Review work in progress with each branch administrator weekly to ensure accurate billing
• Distribute client invoices accurately and timely
• Maintain accurate billing records and client account information in practice management software
• Post client payments to the appropriate accounts daily
• Monitor accounts receivable balances and identify past-due accounts
• Conduct assertive, professional, and timely follow-up with clients regarding outstanding balances
• Make collection calls and send collection emails or correspondence
• Drive resolution of high-dollar, aged accounts receivable, prioritizing accounts by balance and risk
• Escalate non-responsive or disputed accounts through formal collections processes, including certified demand letters and referral to outside legal counsel
• Provide at least weekly reporting to the CEO and Branch Manager on outstanding balances, collection activity, and aging trends
• Recommend and help implement improvements to collections policies and procedures
• Research and resolve billing discrepancies, payment issues, and account questions
• Work with accountants and Branch Managers to resolve client billing concerns
• Process authorized billing adjustments, credits, refunds, and other account changes
• Reconcile client accounts and maintain accurate accounts receivable records
• Review aging reports and provide updates on outstanding receivables
• Maintain organized documentation of collection activities and client communications
• Assist with monthly and recurring billing processes
• Identify potential billing or collection issues and communicate them to management
• Maintain confidentiality of client financial information and company records
• Provide courteous and professional customer service to clients
• Assist accountants and staff with billing-related questions and administrative needs
• Utilize accounting, billing, client management, and other software applications
• Perform organizational and administrative tasks as requested
• Perform other relevant duties as assigned

Billing and Collections Specialist

• Manage business-to-business customer collections
• Prepare and maintain monthly aging reports for assigned customer accounts
• Monitor outstanding balances and follow up on overdue customer accounts
• Process credit card payment requests
• Respond to client inquiries regarding account information
• Maintain up-to-date customer records
• Support accurate and timely payment processing
• Collaborate with sales, coordination, and billing teams to resolve disputes or discrepancies and support efficient cash flow
• Work independently and follow escalation procedures as needed
• Maintain positive customer relationships and ensure collection activities are handled accurately and professionally
• Perform data entry, typing, and related office equipment tasks
• No supervisory responsibilities

Collections Specialist

• Manage business-to-business customer collections
• Monitor account balances and prepare aging reports
• Follow up on overdue customer accounts
• Process credit card payment requests for assigned accounts
• Respond to client inquiries regarding account information
• Maintain up-to-date customer records
• Collaborate with sales, coordination, and billing teams to resolve disputes or discrepancies
• Support accurate and timely payment processing and efficient cash flow
• Work independently and follow escalation procedures as needed
• Perform collection activities accurately and professionally
• Prepare and maintain monthly aging reports for assigned customer accounts

• Manage the team to optimize implementation and maintenance of credit and collections systems, procedures, and policies
• Ensure timely receivables, mitigate financial risk, and maintain strong client relationships
• Evaluate the creditworthiness of current and potential customers
• Oversee collections and recovery of outstanding debts
• Set up payment plans, negotiate settlements, and collaborate with collection agencies
• Manage and mentor the credit and collections team
• Provide training, set performance goals, and conduct regular evaluations
• Prepare reports on credit and collections activities
• Ensure compliance with policies and regulations
• Analyze data and recommend improvements
• Communicate with stakeholders and leverage technology for process improvements
• Manage departmental budgets
• Resolve complex credit disputes to minimize financial loss
• Influence hiring, firing, disciplinary, and promotional decisions for subordinates

Collections jobs in Florida

Hospice Medicare Billing and Collections Representative

Bilingual Collections Representative – English/Spanish

Billing and Collections Specialist

Collections Specialist

Collections Specialist

Manager – Credit/Collections