Collections

• Manage past-due accounts aged 1–30 days and accounts exceeding 31 days delinquency
• Provide customer service regarding collection issues
• Process customer refunds, account adjustments, credit memos, and small balance write-offs
• Monitor and maintain assigned accounts
• Handle customer calls, account reconciliations, and client discrepancies or short payments
• Build and maintain relationships with customers, dealers, Canon entities, and associates
• Follow issues through to timely and accurate resolution and escalate when necessary
• Resolve customer delinquency before 90 days and reduce delinquency for assigned accounts
• Resolve disputes involving insurance, asset usage, sales tax, equipment, property tax, and monetary adjustments
• Update core systems through case management and maintain contact and virtual account databases
• Provide professional, courteous, responsive, and accurate customer service
• Handle customer transactions efficiently while collaborating and communicating in real time
• Make timely, fact-based decisions to provide an extraordinary customer service experience
• Manage customers with multiple schedules
• Complete other projects assigned by management

Collections Representative I

• Analyze and collect monies due on new and existing customer accounts
• Research and resolve accounts on the over 60/90 day past due report
• Use credit information to examine potential new accounts and review existing accounts
• Input data and create accurate account records using applications software
• Collect past-due balances through verbal and written communication
• Research and investigate invoice discrepancies
• Identify root causes and remove payment barriers for customers
• Issue billing adjustments for pricing discrepancies
• Process adjustments on customer accounts
• Input resolution data for the monthly over 60/90 day report
• Process and analyze aging reports for the customer portfolio
• Create standard invoice credits for promotional/BU spending on accounts receivable
• Use third-party applications for statement automation and customer dunning letters
• Recognize customer complaints and forward them to appropriate personnel according to TMC Quality Policies and Procedures
• Keep organizational information confidential
• Participate in project performance team meetings and provide ideas, methods, or processes for unit/company performance improvements
• Perform other responsibilities as assigned by Management

Collections Representative – Temporary

• Manage the collections process for customer accounts, including outreach on past-due balances and resolving payment issues
• Monitor aging reports and reduce outstanding accounts receivable through follow-up and account analysis
• Use HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
• Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
• Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
• Support bad debt reduction by identifying and escalating high-risk accounts
• Maintain accurate documentation of customer interactions, payment commitments, and account status updates
• Prepare and distribute aging analysis, collections reports, bad debt summaries, and account status updates to leadership
• Assist with month-end collections and accounts receivable reporting
• Provide professional, customer-focused communication while driving timely payment resolution
• Escalate priority accounts, bankruptcy risks, legal concerns, and collection challenges to leadership

Collections Specialist

• Lead the mobile blood drive team and drive results through excellent customer service
• Coach, mentor, instruct, and serve as a resource for blood collection staff
• Model professionalism and compassion as an ambassador to the public
• Work as lead/charge at mobile blood drives in the community
• Conduct phlebotomy and blood collection duties
• Work independently with attention to detail and knowledge of daily operations
• Ensure collected blood meets regulatory requirements
• Set up and tear down equipment for mobile blood drives
• Work a variable schedule, including possible early mornings, late nights, weekends, holidays, and overnight travel

Collections jobs in New Jersey

Collections Representative I

Collections Representative – Temporary

Collections Specialist

Blood Collections Team Lead – Mobiles