Community Manager

• Monitor, categorize, and respond to comments and private messages across brand channels, including customer service inquiries
• Track conversations on social media and share content opportunities, trends, and signs of potential crises with the team
• Follow each brand’s response workflows and tone-of-voice guidelines, and suggest improvements
• Support the team during crisis situations by following established protocols
• Assist with engagement, sentiment, and brand health reports, providing content insights and recommendations
• Operate monitoring tools on a day-to-day basis
• Organize requests to manage volume and meet deadlines
• Participate in client communications related to Community Management, with support from the team

Junior Community Analyst

• Maintain and update the alumni database/platform
• Support responses to accreditation bodies (e.g., AACSB, EQUIS, AMBA) regarding Alumni projects and performance indicators
• Support the planning and execution of events and engagement programs for alumni
• Support communication channels for the alumni community (newsletter, social media, and alumni platform/portal)
• Assist, in the future, with fundraising (endowment) initiatives involving alumni
• Support the identification and mapping of qualified leads for new courses, MBA programs, and graduate programs
• Consolidate alumni community engagement and satisfaction metrics

Community Assistant

• Review incoming community interactions across social media platforms and respond promptly to player queries and comments
• Create engaging social media content for the gaming community
• Moderate discussions and comments according to community guidelines
• Maintain records and create reports to support community growth
• Ensure the game community remains safe, friendly, and welcoming
• Suggest initiatives to grow and nurture the gaming community
• Collaborate with developers by forwarding important player feedback and issues
• Contribute to improvements in the gaming experience

Community Manager – Brazilian Portuguese, Gaming

• Support customer service across the brand’s social media channels
• Monitor, classify, and route interactions received on social media
• Write responses in accordance with the brand’s tone of voice, procedures, and guidelines
• Develop customer service, relationship-building, and social media writing skills
• Support the monitoring of sensitive topics and crisis situations, following escalation procedures
• Contribute to report preparation and identify operational insights
• Participate in the agency’s routine activities and training related to Community Management and SAC 2.0

Community Management Intern

• Support the management and operation of ECGlobal’s and its partners’ community platforms
• Collaborate on participant engagement activities and the execution of research conducted within the communities
• Support the understanding of briefs and topics, contributing to the planning, production, scheduling, and publication of content
• Monitor interactions on posts, support moderation, and encourage member participation
• Review comments and content posted by users, flagging inappropriate interactions
• Program surveys on the platforms, including links, embed codes, and call-to-action text
• Monitor response collection and notify the responsible analyst when the response target is nearing completion
• Organize and compile survey results, tracking spreadsheets, response databases, and incentive records
• Keep records and tracking spreadsheets up to date
• Prepare learning summaries and reports for supervisor or management review
• Assist with publishing and removing surveys or content submitted by other teams
• Provide general support for community operations