Community Manager

• Drive demand for BMS medicines within the cardiovascular portfolio for appropriate patients
• Engage healthcare providers through differentiated customer experiences and scientific dialogue consistent with product labeling
• Build and maintain professional credibility with regional thought leaders, community physicians, HCPs, medical groups, office staff, and patient-care stakeholders
• Liaise with other BMS functions to deliver a higher customer experience
• Prioritize safe and appropriate use of BMS products while meeting business and performance objectives
• Promote approved BMS product indications within a defined territory or region
• Articulate the clinical and scientific rationale for products in appropriate patients
• Maintain and grow scientific expertise in assigned products and therapeutic areas
• Prepare and implement territory and account plans
• Use SOPHIA to derive insights and inform call plans
• Provide tool feedback to leadership for continuous improvement
• Present approved scientific resources and publications to HCPs with medical accuracy
• Conduct in-office presentations such as lunch-and-learns
• Organize external speaker programs, including speaker selection, scheduling, and logistics
• Maintain working expertise on emerging data for approved indications
• Use Medical on Call for unsolicited questions and complex technical inquiries
• Collaborate with field teams to support HCP customer experience
• Gather and share customer insights internally
• Comply with laws, regulations, and BMS policies

Senior Therapeutic Area Specialist, Cardiovascular Community

• Develop supportive relationships with older adults and people with disabilities
• Foster consumer independence and serve as a central source of support and resources
• Disseminate information and make appropriate referrals
• Create, implement, and update service plans for consumers in collaboration with formal and informal support systems
• Conduct virtual and in-person comprehensive, person-centered assessments with consumers, care partners, and health-care professionals
• Collaborate with internal and external providers to coordinate service plans through meetings and telephone contacts
• Maintain documentation and consumer records according to regulations
• Assist consumers, families, caregivers, and informal supports with problem-solving
• Facilitate team meetings and case/family conferences as needed
• Maintain current knowledge of services available to older adults and people with disabilities in the service area
• Advocate for consumers to obtain needed services
• Participate in interdisciplinary team meetings, staff meetings, and trainings
• Represent LifePath when directed
• Provide department coverage as assigned
• Assist in training new staff through shadowing visits and sharing information and tips
• Perform other duties assigned by supervisory or management staff
• Report to the Information and Caregiver Resource Center Program Director
• Split work between the office and travel to meetings, trainings, and consumers’ homes

Community Options Resource Specialist

• Develop and own the brand ambassador strategy to grow the program and its positive impact
• Manage end-to-end recruiting, activation, and measurement of the ambassador program
• Coordinate seasonal gifting with the fulfillment center
• Build ambassador relationships through proactive outreach, updates, and feedback loops
• Champion the community internally by surfacing ambassador and fan stories for marketing, eCommerce, wholesale, retail, and other uses
• Expand program participation, engagement, and retention
• Drive influencer strategy across the funnel, from brand awareness to conversion-driving creator collaborations
• Identify, vet, and contact aligned creators
• Manage negotiations, contracting, and deliverables
• Collaborate with Social and Creative teams to brief, review, and approve content
• Collaborate with eCommerce on influencer, creator, and affiliate conversion opportunities
• Maintain an always-on gifting approach to brand friendlies and others
• Measure and report performance using Traackr and platform analytics
• Source, organize, and champion user-generated content
• Collaborate with stakeholders to surface and repurpose top-performing community assets
• Track permissions and maintain tagging and approvals through Emplifi
• Monitor and engage daily with comments, DMs, and tagged content
• Apply a consistent system for thanking and rewarding passionate supporters
• Bridge the community and internal teams, escalating customer or product feedback as needed
• Monitor community sentiment and emerging trends
• Support reporting and dashboards tracking program health, community growth, and ambassador and influencer impact

Senior Community Manager

• Support the Volunteer Program Manager in cultivating and stewarding a volunteer corps of 300+ individuals annually
• Build, cultivate, and manage relationships with university partners and community organizations to maintain pipelines for Service Learning opportunities and Writing Workshops support
• Collaborate with program team members to develop and lead community-based recruitment events
• Oversee volunteer onboarding, including leading one or two volunteer training sessions monthly, coordinating communications, recruiting attendees through online postings, and tabling at events
• Develop supplemental trainings with program teams to meet student needs and volunteer interests
• Plan and execute volunteer appreciation events
• Lead outreach efforts including university partner visits and community fairs, occasionally at nights and weekends
• Conduct CORI and SORI background checks and process volunteer paperwork
• Manage volunteer communications systems, including email, opportunity calendars, and signup tools such as Salesforce
• Coordinate and analyze volunteer surveys
• Maintain volunteer records, track participation, and produce reports in the Volunteer Database and Salesforce
• Track progress toward annual programming goals and report to the team biannually
• Conduct quarterly check-ins with program teams to identify and address volunteer needs in Writers’ Rooms and In-School Programs
• Support organization-wide summer programming
• Provide occasional tutoring or staff coverage
• Hire, train, and supervise 1–2 interns per semester in collaboration with the Internships Manager
• Report to the Senior Manager of Volunteer and Community Engagement

Community Manager jobs in Massachusetts

Senior Therapeutic Area Specialist, Cardiovascular Community

Community Options Resource Specialist

Senior Community Manager

Senior Community Engagement Coordinator