Customer Advocate

• Work with the Vice President of Sales to set and achieve regional sales, profit, market share, and customer delight goals
• Oversee regional branch logistics
• Oversee sales personnel training programs
• Oversee sales of specialty products and services
• Manage equipment sales and logistics
• Drive customer satisfaction and technical service excellence
• Manage vendor relations
• Manage regional assets and budgets
• Plan regional sales and service meetings
• Serve as the bridge between customers and Benco Dental

Regional Sales Manager, Customer Advocate

• Provide post-sale technical and/or non-technical customer service and support
• Provide customer service via phone, online chat, or text
• Analyze and resolve customer issues
• Act as liaison between customers, production, and distribution departments regarding specific customer orders
• Follow plant, hygiene, allergen, and Safe Quality Food procedures
• Report potentially unsafe SQF conditions and customer complaints
• Participate in SQF root cause and corrective actions related to customer complaints, audits, validation, and verification activities
• Obtain and provide information or data requiring explanation or interpretation

Customer Advocate II

• Lead the management of strategic accounts, demonstrating expertise and ownership
• Make informed tactical decisions daily, ensuring seamless order management across multiple accounts
• Investigate and resolve customer issues through root cause analysis and proactive problem-solving
• Lead the management of strategic global accounts
• Facilitate training and knowledge sharing to promote timely delivery and accurate invoicing
• Utilize Panther system for order entry, tracking, and resolution
• Maintain a clean order book through diligent order closure and report utilization
• Collaborate with supply planners to optimize use of non-conforming product and reduce inventory waste
• Strategically manage order quantities and shipping methods to maximize efficiency and customer satisfaction
• Serve as a key communicator across Sales, Logistics, Planning, and Manufacturing teams
• Build and maintain positive rapport with customers, providing proactive updates and support
• Promote teamwork, mutual respect, knowledge sharing, continuous improvement, meeting participation, diplomacy, and respect for others

• Lead management of strategic and global accounts
• Make daily tactical decisions for seamless order management across multiple accounts
• Investigate and resolve customer issues through root cause analysis and proactive problem-solving
• Facilitate training and knowledge sharing to promote timely delivery and accurate invoicing
• Use the Panther system for order entry, tracking, and resolution
• Maintain a clean order book through order closure and report utilization
• Collaborate with supply planners to optimize non-conforming product use and reduce inventory waste
• Manage order quantities and shipping methods to maximize efficiency and customer satisfaction
• Communicate across Sales, Logistics, Planning, Manufacturing, warehouses, mills, machine scheduling, supply and transportation planning, and other support functions
• Build and maintain positive customer relationships through proactive updates and support
• Participate in meetings, identify continuous improvements, share knowledge, provide backup support, and contribute to team morale

• Lead the management of strategic accounts and strategic global accounts
• Make daily tactical decisions to ensure seamless order management across multiple accounts
• Investigate and resolve customer issues through root cause analysis and proactive problem-solving
• Facilitate training and knowledge sharing to promote timely delivery and accurate invoicing
• Use the Panther system for order entry, tracking, and resolution
• Maintain a clean order book through order closure and report utilization
• Collaborate with supply planners to optimize use of non-conforming product and reduce inventory waste
• Manage order quantities and shipping methods to maximize efficiency and customer satisfaction
• Communicate across Sales, Logistics, Planning, and Manufacturing teams
• Build and maintain positive customer relationships, providing proactive updates and support
• Participate in meetings, share knowledge, support continuous improvement, and provide backup coverage

Customer Advocate jobs in Michigan

Regional Sales Manager, Customer Advocate

Customer Advocate II

Customer Advocate II

Customer Advocate II

Customer Advocate III