Customer Success Manager

• Run end-to-end onboarding for new hotel partners, including setting expectations, training hotel staff, and ensuring full system adoption after launch
• Coordinate with integration and support teams to connect Sadie to hotel systems and keep hotels informed
• Decide when hotels are ready to go live and raise problems early
• Serve as the main contact for hotel operators and managers after go-live
• Build working relationships with hotel partners
• Monitor account health, call handling, bookings, and staff usage; proactively address issues
• Gather, track, and analyze hotel feedback and identify patterns
• Present evidence-based product issues to Product and Engineering
• Help prioritize product improvements based on hotel and guest experiences
• Ensure hotels understand and use relevant Sadie features
• Identify upsell opportunities, new integrations, expansions, and referrals within multi-location groups
• Work with Sales when accounts are ready to grow
• Document and improve customer success playbooks, onboarding steps, health checks, and escalation paths
• Improve cross-functional handoffs and develop initiatives and support programs to improve retention and satisfaction

Explore Customer Success Manager at Aspire Software. Review requirements and application details.

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