Customer Success Manager

• Own and strengthen relationships with an assigned portfolio of SymPro customers
• Serve as the consistent point of contact after implementation
• Proactively check in with clients and understand how they use SymPro products
• Confirm customers are receiving value from the platform
• Monitor customer sentiment, usage patterns, open items, renewal timing, risks, and opportunities
• Support renewal processes and coordinate next steps for long-term retention
• Coordinate customer needs across Implementation, Support, Sales, and leadership
• Route, track, and help resolve questions, concerns, invoicing needs, contract details, billing changes, and account administration issues
• Guide customers through migrations to newer SymPro products
• Identify opportunities for additional products, modules, and services
• Own smaller add-on conversations and partner with Account Executives on larger opportunities
• Maintain accurate CRM records of customer conversations, account activity, renewal status, risks, opportunities, and next steps
• Gather customer feedback, identify patterns, and share insights with Sales, Support, Implementation, Product, and leadership
• Inform product, pricing, process, renewal, reference, and case study opportunities

Explore Customer Success Manager at Aquila. Review requirements and application details.

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