Customer Success Manager

• Manage customers throughout the entire customer journey—from onboarding to long-term retention
• Identify and execute growth opportunities among existing customers through upselling and cross-selling
• Analyze usage behavior and customer feedback to identify and reduce churn risks at an early stage
• Develop processes and strategies to make Customer Success scalable
• Serve as the key liaison between customers, Implementation, Product, and Sales
• Proactively bring customer feedback into the organization

• Engage with a portfolio of customers across the DACH region
• Build meaningful, long-term customer relationships
• Manage the entire customer journey from onboarding to renewal
• Support customer success strategies tailored to Meister’s goals and circumstances
• Analyze customer health metrics and KPIs to identify improvement areas
• Use data-driven insights to support customer satisfaction and retention
• Experiment with AI tools and digitization initiatives to optimize customer workflows and team productivity
• Structure customer success plans
• Collaborate with cross-functional teams to meet deadlines and quality standards

German-Speaking Customer Success Manager

• Identify, approach and recruit new Microsoft Dynamics partners across DACH
• Build and manage a strong pipeline of prospective partners
• Understand partner challenges and connect them to Companial’s services and solutions
• Develop relationships with decision makers, Microsoft and the wider partner ecosystem
• Guide new partners from first conversation through onboarding
• Collaborate with Partner Success, sales and marketing on regional growth initiatives
• Represent Companial at Microsoft, Dynamics and partner events
• Help further grow Companial’s presence across Germany, Austria and Switzerland

Partner Success Manager

• Manage incoming B2B inquiries by email and phone, clarify requirements, and advise customers on products, materials, sustainability, and finishing techniques
• Prepare tailored quotations, follow up consistently, and guide customer projects from product selection through delivery
• Manage existing and key accounts, identify additional needs, and develop proposals for further projects
• Coordinate with production, logistics, and external partners while keeping track of deadlines, approvals, and outstanding tasks
• Further develop the product range with regard to sustainability, quality, commercial terms, and sales potential
• Identify gaps in the product range and source suitable products and new suppliers
• Maintain the CRM, document knowledge, and further develop sales processes and automations
• Contribute improvement ideas and implement them together with the team
• Over time, support targeted outreach to new customers at events and conferences
• Create and edit mockups, proofs, and website media using Photoshop or Canva
• Maintain products and content in Shopify online stores and make minor adjustments
• Support product presentations, customer stories, and newsletter, blog, and social media content

Customer Success Manager jobs in Austria