Customer Success Manager

• Drive strategic customer relationships across upstream oil & gas accounts
• Ensure maximum adoption and retention of S&P Global Energy solutions
• Lead customer onboarding programs and deliver targeted training
• Monitor customer health metrics and satisfaction levels
• Identify expansion opportunities that drive revenue growth and deepen partnerships
• Serve as the primary customer advocate
• Coordinate cross-functional teams to resolve escalations and deliver seamless service experiences
• Conduct regular business reviews and strategic on-site engagements
• Assess performance, gather insights, and recommend solutions that enhance operational outcomes
• Leverage advanced analytics and emerging technologies to provide data-driven insights
• Collaborate with Product, Marketing, Sales, Support, and external partners
• Act as a subject matter expert
• Drive continuous improvement, Voice of Customer initiatives, and strategic projects that enhance customer experience

Customer Success Manager, Upstream

• Seek together with key account managers new sales opportunities with new and existing customers in Japan for market development
• Prepare and present product and service proposals, coordinating with internal resources to achieve sales growth
• Prepare, analyse and evaluate clients’ SOWs from a technical perspective and align with clients
• Conduct customer training, onboarding, and technical communication to increase customer satisfaction
• Build long-term relationships with assigned customers and resolve issues with a customer-centric approach
• Support customers throughout the post-sales cycle
• Analyze customer data, measure customer health, and define corrective action plans
• Manage account escalations and develop action plans to prevent major customer issues
• Drive customer outcomes, product adoption, customer experience, and renewals
• Manage client events including TechDays, workshops, and webinars
• Visit customers and support sales with technical clarification and engagement
• Coordinate between sales, product/program, and operations teams for smooth project and service implementation
• Create technical presentations, platform demonstrations, and user start guides
• Train customers during test access, kickoff, and ongoing support
• Monitor and promote platform usage through credit consumption, exhibitions, demos, presentations, workshops, webinars, and seminars
• Create and update how-to videos, PDFs, and FAQs
• Learn focus product details and roadmaps; collect customer requirements and feedback
• Lead the customer feedback and product improvement cycle
• Promote existing and new products
• Achieve regional sales revenue targets, retain existing clients, increase renewal rates, training sessions, customer usage, new clients, and client business growth

• Develop and maintain strong relationships with key customer stakeholders in the APAC region
• Create strategic account plans aligned with customer business objectives
• Partner with Sales and Partner teams to ensure seamless customer transitions and regional ecosystem growth
• Stay current on product updates and features and advise customers on leveraging Optro’s solutions
• Conduct webinars and community content sessions to educate users
• Identify and execute upselling and cross-selling opportunities
• Develop strategies to minimize churn and foster long-term customer loyalty
• Gather APAC-specific customer feedback and advocate for customer needs within the global organization
• Proactively identify and resolve customer challenges with internal teams across time zones
• Serve as the primary customer contact and maximize product value and satisfaction

• Serve as the central point of contact and primary relationship owner for Meltwater's Japanese government customers
• Build and maintain trusted, senior-level relationships with government stakeholders
• Act as a strategic advisor who understands each institution's mandate and objectives
• Collaborate with internal teams to align account activities with customer missions and strategic objectives
• Execute agreed-upon plans within mutually agreed timelines
• Develop and maintain comprehensive joint impact plans for top accounts
• Conduct regular customer business reviews, including at customer HQ offices in Tokyo
• Inform and guide customers on new features and releases
• Monitor adoption and utilization trends and provide tailored recommendations
• Identify renewal risk and retention challenges and partner with internal and sales teams on renewals
• Partner with the Named Account Executive to identify upsell and expansion opportunities
• Lead overall account planning and growth initiatives
• Partner with Support on product activations and knowledge-sharing
• Advocate for government customers and channel feedback to Product and Service teams
• Build enduring relationships supporting Meltwater's presence and reputation in the Japanese public sector

Client Success Manager, Public Sector

• Support the Institutional CAM team in delivering professional, timely, and accurate service to institutional clients and internal stakeholders
• Assist with day-to-day coordination of institutional client requests, meeting preparation, follow-ups, and internal communication
• Prepare, maintain, and analyze client data, reports, presentation materials, and tracking tools
• Contribute to institutional business initiatives, including client presentations, due diligence questionnaires (DDQs), request-for-proposal (RFP) responses, and ad hoc projects
• Attend the office daily and work at least four hours per day; full-day availability is highly preferred

Customer Success Manager jobs in Japan

Customer Success Manager, Upstream