Customer Success Manager

• Plan and ensure successful execution of marketing and customer engagement events with customers, partners, and stakeholders
• Lead teams planning, coordinating, supporting, and executing high-profile events and customer engagement activities
• Build relationships and collaborate with GM and brand teams to expand GM Defense brand and product presence
• Coordinate and, when needed, personally execute activities at Warren Technical Center, Milford Proving Ground, and other locations
• Partner with internal teams and external vendors to plan customer- and product-focused events
• Lead planning and coordination of on-site customer engagement events at Detroit-area GM facilities
• Plan and coordinate product experiences such as ride-and-drive events and demonstrations
• Coordinate and execute static product-display activations, often with other GM brands
• Support design and execution of long-term marketing and communications campaigns for capture campaigns and growth priorities
• Lead planning and execution support for major tradeshows, including booth design, execution planning, lodging, and logistics
• Coordinate apparel for GS&S and key GM Defense personnel
• Manage ordering and distribution of apparel and promotional items for marketing activities
• Coordinate with GM Merchandise & Licensing to use GM Defense branding on third-party products

Customer Engagement Lead – GM Defense

• Develop partnerships by understanding each client’s objectives, business strategies, and long-term goals
• Act as a navigator, providing insights and best practices to maximize service value
• Monitor client engagement and satisfaction to anticipate needs and address risks
• Identify opportunities for expanded service adoption aligned with client goals
• Coordinate between clients and internal teams for alignment and timely solution delivery
• Communicate with clients through visits, calls, email, and digital channels
• Partner with Product, Support, and other internal teams to champion client feedback
• Keep leadership informed of client progress, challenges, and opportunities
• Address client concerns with urgency and accountability
• Provide accurate and timely proposals, renewals, and agreements
• Maintain customer retention through satisfaction, loyalty, and trust
• Document and share best practices, lessons learned, and success stories
• Participate in team meetings, strategic planning, and professional development opportunities
• Promote goodwill and a positive image of the Company
• Complete special projects supporting client or organizational success
• Maintain a clean, organized, and secure work environment
• Demonstrate adaptability to evolving client and business needs

Client Success Manager

• Understand North American customers' operational needs and translate them into tailored software solutions
• Partner with customers throughout their lifecycle to optimize their processes
• Provide technical support for North American clients
• Assist the sales team with technical software demonstrations and pre-sales technical discussions
• Engage with clients and internal stakeholders from project kickoff to successful closure
• Ensure deliverables meet technical and operational scope
• Gather detailed technical requirements
• Scope project activities, define timelines, and estimate activity durations
• Partner with engineering and product teams to translate customer feedback into product enhancements and technical proposals
• Assist with management of US GovCloud instances
• Report directly to the Senior Technical Project Manager for North America

• Act as a trusted advisor to leadership teams across multisite healthcare clients
• Understand partners' strategic objectives and align Circadia's capabilities with their long-term goals
• Lead onboarding and implementation engagements
• Adapt Circadia's technology to each client's operational realities
• Identify workflow friction points and design solutions
• Build and maintain relationships with CMOs, CNOs, and operations leaders
• Use predictive analytics to surface actionable partner insights
• Translate monitoring data into narratives about patient outcomes, operational efficiency, and ROI
• Own the full post-sales lifecycle
• Develop success strategies that drive adoption, reduce churn risk, and create expansion opportunities
• Contribute to forecasting and pipeline reviews
• Bring partner intelligence to the product team and influence the roadmap

• Lead a performance-driven team spanning Lifecycle, Retail, and Owner Engagement communications for Buick and GMC
• Own strategy for tailored, customer-centric campaigns across the full ownership journey, including Retail
• Drive high-value behaviors and sales targets
• Use data, research, owner insights, and customer behavior to refine campaigns and personalization
• Partner with teams across all phases of the customer journey, including Retail touchpoints
• Collaborate with GM partners in line with corporate behavior expectations
• Oversee review of Buick and GMC CRM and Retail creative materials
• Champion the right message, timing, and channel
• Present to leadership across multiple organizations and share best practices
• Manage budgets
• Lead and grow emerging marketing talent
• Own performance of customer interactions across email, direct mail, SMS, in-app, and in-vehicle channels

Customer Success Manager jobs in Michigan

Customer Engagement Lead – GM Defense

Client Success Manager

Customer Success Manager

Customer Success Manager

Lifecycle CRM Manager