Customer Success Manager

• Guide efforts of group to complete responsibilities
• Assign, monitor and review progress and accuracy of work
• Guide efforts and provide technical guidance on more complex issues
• Continue to spend a significant portion of time performing individual tasks related to the unit
• Execute annual goals and priorities
• Ensure team performs work according to policies and procedures to achieve productivity, service, and quality standards
• Analyze and resolve problems, interpret policies, and demonstrate subject matter knowledge
• Motivate, guide, and train staff
• Perform additional responsibilities as assigned
• Support CBIZ HCM's workforce and HR solutions across payroll, benefits administration, HR technology, compliance, and workforce strategy

Client Success Team Leader – HCM

• Lead adoption strategy for large, strategic customers with complex enterprise deployments
• Create and evolve Technical Adoption Plans (TAPs) aligned with customer goals, renewal priorities, and account strategy
• Use telemetry, AI-driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps
• Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews
• Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts
• Communicate complex technical concepts, architecture choices, and tradeoffs to executives, technical teams, and cross-functional stakeholders
• Bring customer feedback into Cisco product teams and help prioritize high-value improvements
• Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape

Customer Success Specialist

• Define the global Customer Success strategy and multiyear roadmap for Networking Services
• Establish a customer lifecycle framework spanning onboarding, adoption, value realization, support, renewal, expansion, and advocacy
• Accelerate SaaS adoption and utilization through scalable digital and human engagement strategies
• Differentiate the customer experience based on services purchased, installed base, entitlements, lifecycle stage, and business criticality
• Ensure delivered experiences align with what was sold and demonstrate the value of premium services
• Define digital Customer Success capabilities, including guided onboarding, proactive communications, customer health insights, and automated interventions
• Use telemetry, product usage, support history, sentiment, and services data to identify adoption risks and growth opportunities
• Partner across Services, Sales, Support, Product, Delivery, Renewals, and Digital Experience to align customer outcomes and priorities
• Establish success measures for adoption, value realization, customer health, retention, renewal, expansion, and advocacy
• Lead governance and execution across a complex, global, matrixed organization

Customer Success Strategy Director

• Define the global Customer Success strategy and multiyear roadmap for Networking Services
• Establish a customer lifecycle framework spanning onboarding, adoption, value realization, support, renewal, expansion, and advocacy
• Accelerate SaaS adoption and utilization through scalable digital and human engagement strategies
• Differentiate customer experience based on services purchased, installed base, entitlements, lifecycle stage, and business criticality
• Ensure delivered experiences align with what was sold and demonstrate the value of premium services
• Define digital Customer Success capabilities, including guided onboarding, proactive communications, customer health insights, and automated interventions
• Use telemetry, product usage, support history, sentiment, and services data to identify adoption risks and growth opportunities
• Partner across Services, Sales, Support, Product, Delivery, Renewals, and Digital Experience to align customer outcomes and priorities
• Establish success measures for adoption, value realization, customer health, retention, renewal, expansion, and advocacy
• Lead governance and execution across a complex, global, matrixed organization

• Collaborate with Renewal Managers and Account Managers to align customer needs
• Provide strategic guidance and support for adoption of Meltwater solutions
• Empower clients with tools and resources to cultivate advocacy and enhance billing relationships
• Understand customers' organizational context and objectives and tailor solutions
• Identify upselling and cross-selling opportunities with Account Managers
• Engage accounts ahead of renewal dates, support renewals, and mitigate risks
• Own customer account gross retention
• Drive client engagement and product adoption
• Conduct onboarding and training sessions for new customers
• Gather feedback through executive business reviews
• Identify expansion opportunities and communicate them to Account Managers

• Design, build, improve, and maintain customer communications and triggers in Salesforce Marketing Cloud and other key MarTech solutions
• Build customized customer journeys in Marketing Cloud using database management and data extensions
• Optimize Salesforce reports and automations to monitor and optimize KPIs
• Optimize the email platform, including inbox deliverability, data feeds, and mobile metrics
• Serve as the subject matter expert for email KPI optimization
• Complete technical production and deployment activities
• Set up, schedule, test, tag, and deploy automated email campaigns
• Manage data architecture and deploy one-time, recurring, triggered, and dynamic content-driven campaigns inside SFMC

Customer Success Manager jobs in North Carolina

Client Success Team Leader – HCM

Customer Success Specialist

Customer Success Strategy Director

Customer Success Strategy Director

Customer Success Strategy Director

Customer Success Manager

CRM Specialist