Customer Support

• Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms
• Respond to and resolve B2C, B2B, and internal requests within established service levels
• Meticulously document cases to determine accountability for delivery issues
• Work closely with team leads and Customer Success, Tier 2, Back Office, Menu, and ePayments departments
• Contribute to developing and refining customer care playbooks, templates, and policies
• Use cloud-based tools, delivery company portals, and internal dashboards to manage support tasks
• Work weekend shifts
• Work one of the listed shifts: 8 AM–5 PM EST, 12 PM–9 PM EST, or 4 PM–1 AM EST, subject to change, with 9-hour shifts including a 1-hour meal break
• Provide additional shift flexibility based on business needs

Explore Customer Care Agent at Sauce. Review requirements and application details.

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