Customer Support

• Act as the dedicated point of contact for global B2B clients during live trading events
• Deliver clear, evidence-backed updates under time pressure
• Investigate live data using back-office tools, Grafana, Freya, and log outputs
• Verify market states, analyze odds, check JSON payloads, and resolve settlement disputes
• Coordinate multi-client incident responses via incident.io
• Escalate incidents with Trading, Product, Risk, and Customer Success teams
• Perform match integrity checks and confirm tournament alignments
• Update game parameters
• Maintain accurate documentation in Jira and HubSpot
• Collaborate with global offices, including Prague and Lima, on structured shift handovers
• Help maintain flawless 24/7 operations

Customer Support Specialist

• Help customers solve problems as the face and voice of Kyndryl
• Provide technical support and customer service
• Learn and contribute on production with a client during the first month
• Provide interactive solutions through chat, email, and MS Teams
• Deliver concierge-level customer care
• Work with back-office teams to handle escalations
• Collaborate with senior co-workers and learn from their expertise
• Build experience across varied customer problems and job roles
• Develop expertise in Microsoft 365, especially Excel
• Train on a variety of platforms and pursue relevant certifications
• Explore and progress into escalation, senior, or technical roles

Customer Service Associate, German, English

• Act as the main liaison between customers and Sales, Supply Chain, Operations, and Finance
• Support pricing updates, inventory, logistics, order planning, credit management, and payments
• Manage Salesforce tickets and cases, ensuring timely resolution according to defined milestones
• Serve as the primary customer contact for inquiries, product and software requests, and follow-up actions
• Maintain ERP data, including price lists, customer accounts, and part codes
• Onboard customers onto the e-commerce platform, including account management
• Process customer orders in the ERP system
• Issue quotations
• Handle complaints, returns (RMA), and other post-sales service activities
• Create OSR and PKG documentation
• Support sustainability initiatives, including takeback programs
• Coordinate and participate in training new employees
• Complete projects with little supervision or direction

Customer Care Associate, Italian or German

• Own and manage the customer experience for assigned customers
• Proactively monitor and manage the end-to-end shipment process in compliance with company procedures
• Ensure cargo is transported according to the promised transport plan or keep customers informed of deviations
• Cooperate closely with One Team CS (GSC), which executes most transactional tasks
• Build customer relationships and understand customers’ business drivers
• Contact assigned customers by phone and email and conduct customer visits
• Coordinate deliveries and loadings, with focus on rail and truck transport arrangements, alongside the internal intermodal team
• Stay current on local and foreign rules, internal and external procedures, and product developments
• Maintain understanding of shipped cargo requirements and cross-functional processes
• Work toward team goals and KPI targets and support team priorities
• Upgrade soft and technical skills to deliver customer service
• Identify and act on continuous improvement opportunities for customers and internal/external stakeholders

Customer Support jobs in Czechia

Customer Support Specialist

Customer Service Associate, German, English

Customer Care Associate, Italian or German

Customer Experience Agent