Customer Support

• Handle inbound calls concerning prepaid products, tariffs, SIM cards, top-ups, and basic technical inquiries
• Work in a professional project environment with designated contacts
• Support a major prepaid customer service project for a leading mobile network brand
• Work remotely from the freelancer’s location within the EU, excluding Germany
• Plan assignments independently within the project framework

Mobile Customer Service, Inbound – Freelancer

• Provide end-to-end support to employees and clients across EMEA
• Manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes
• Investigate issues and identify appropriate resolution paths
• Own employee and client support cases from initial query through resolution
• Review case history, internal systems, documentation, and country-specific guidance to identify root causes
• Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers
• Maintain stakeholder communication, provide updates, set expectations, and escalate appropriately
• Manage a high-volume case queue, prioritise urgent matters, and meet agreed SLAs
• Document case outcomes and identify recurring issues, knowledge gaps, and process improvements
• Contribute to knowledge-base articles, SOPs, and scalable support processes

Employee Support Specialist – HR, Payroll, Global Employment

• Handle inbound calls regarding prepaid products, plans, SIM cards, top-ups, and basic technical inquiries
• Provide inbound customer service support for a large, well-known mobile communications brand
• Work in a professional project environment with dedicated points of contact
• Independently plan your work assignments within the project hours

Customer Service, Mobile Communications, Inbound

• Provide client-facing HR Operations and Global Employment support throughout the employment lifecycle
• Manage and resolve complex client and employee cases through the ticketing platform
• Support queries related to contracts, amendments, payroll, payslips, taxes, leave, benefits, compliance, and offboarding
• Investigate issues, identify root causes, and provide accurate resolutions
• Partner with Payroll, Finance, Legal, Onboarding, Offboarding, and other internal teams
• Communicate progress, timelines, and outcomes clearly with clients and employees
• Escalate complex or high-risk cases with complete context and ownership
• Apply country-specific employment requirements across EMEA and maintain accurate case documentation
• Contribute to knowledge-base content, self-service resources, and process improvements
• Manage multiple cases while meeting SLAs and maintaining a high-quality customer experience
• Use client feedback and support trends to improve processes and service delivery

Customer Support jobs in Europe

Mobile Customer Service, Inbound – Freelancer

Employee Support Specialist – HR, Payroll, Global Employment

Customer Service, Mobile Communications, Inbound

HR Operations, Global Employment Support Specialist – EMEA