Customer Support

• Help customers via an inbound call queue, support ticketing systems, and/or established customer engagement channels.
• Respond to customer inquiries via phone, email, and chat.
• Receive and respond to customer requests through inbound call queues and support ticketing systems.
• Ask questions and actively listen to understand customer issues while demonstrating respect and concern.
• Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions.
• Provide one-on-one training for new and/or existing customers as needed.
• Apply internal and security tools or processes to assess customer records or electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams and follow up with customers to resolve issues satisfactorily.
• Refer complex, unexpected, or recurring issues to internal experts.

Customer Care Specialist I

• Respond to customer inquiries via phone, email, and chat
• Receive and respond to customer requests through the inbound call queue and support ticketing systems
• Provide an effortless customer experience by asking questions and actively listening
• Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions
• Provide one-on-one training for new and existing customers as needed
• Apply internal and security tools or processes to assess customer records and electronic information
• Document customer inquiries, status, and resolution
• Refer complex, unexpected, or recurring issues to internal experts
• Work across teams and follow up with customers to resolve issues satisfactorily
• Address fulfillment, billing, account management, technical, and configuration issues
• Develop and maintain positive customer relations

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with court personnel, attorneys, and other clients.
• Work in Skye, the in-house application, to process documents, add informative updates/notes, and perform data entry.
• Manage consistent incoming and outgoing phone calls assisting courts and customers.
• Relay updated court information to process servers and customers as appropriate.
• Collaborate with team members to identify root causes and process inefficiencies.
• Navigate court dockets, understand case-document/status communication, download documents, and import them into the internal application.
• Perform other job-related duties as assigned.

Court Support Specialist

• Lead a team of Customer Experience Associates and Specialists with a focus on strategic initiatives aligned with Stord's operational goals
• Develop and implement best practices for customer engagement and issue resolution
• Evaluate team performance against company standards and customer satisfaction metrics
• Foster continuous improvement and professional development within the team
• Resolve high-level customer escalations while maintaining customer trust and operational integrity
• Identify process improvements and innovative solutions to enhance customer interaction and operational efficiency
• Collaborate with Fulfillment Operations, Transportation, and Tech teams to align customer goals with broader operational processes
• Report directly to the Director of Customer Experience

Manager, Customer Experience

• Provide surgical case coverage in the operating room during implantation of the Vagus Nerve Stimulator (VNS) Therapy System
• Become a highly trained subject matter expert on the VNS Therapy System
• Support operating room staff with product-related matters intraoperatively
• Provide VNS diagnostics, troubleshooting, and programming assistance
• Collaborate with neurosurgeons, epileptologists, and nurses
• Visit hospital facilities regularly as a field-based employee
• Support case coverage for the FDA-approved VNS Therapy System for refractory epilepsy

Operating Room Support Specialist

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Customer Care Representative

• Answer multiple call types assisting Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF
• Handle password resets, application status inquiries, application intake and updates
• Help customers navigate the government's online application tool
• Handle back-to-back calls for the duration of the shift
• Use multiple systems to input and read/interpret data to callers
• Answer questions fully and capture data in a client system
• Answer all calls arriving at the station and maintain professionalism during difficult calls
• Meet goals for valid transfers, Quality Assurance, and Customer Satisfaction Surveys
• Follow daily break and lunch schedules set by the global Workforce team
• Perform business support or technical work using data organizing and coordination skills
• Perform tasks based on established procedures

Customer Support jobs in Kentucky

Customer Care Specialist I

Customer Care Specialist I

Court Support Specialist

Manager, Customer Experience

Operating Room Support Specialist

Customer Care Representative

Customer Service Representative