Customer Support

• Provide support to Dutch-speaking Dexcom users via phone, email, and web forms.
• Assist with inquiries related to Dexcom apps, software, and hardware.
• Offer clear troubleshooting and guidance.
• Act as the first point of contact for users and healthcare professionals.
• Ensure accurate documentation and high-quality service.
• Maintain and update user accounts.
• Process replacements and follow up as needed.
• Participate in product training and stay up to date with new releases.
• Ensure compliance with quality standards, data privacy, and regulatory requirements.
• Meet service level goals and promote best practices within the support team.

Product Support Representative, Dutch Speaker

• Provide support to German-speaking Dexcom users via phone, email, and web forms.
• Assist with inquiries related to Dexcom apps, software, and hardware, offering troubleshooting and guidance.
• Act as the first point of contact for users and healthcare professionals.
• Accurately document interactions and provide high-quality service.
• Maintain and update user accounts.
• Process replacements and follow up as needed.
• Participate in product training and stay up to date with new releases.
• Ensure compliance with quality standards, data privacy, and regulatory requirements.
• Meet service level goals and promote best practices within the support team.

Product Support Representative, German Speaker

• Ensure exceptional customer service by evaluating customer interactions across multiple channels
• Refine and enhance the quality assurance program
• Identify improvements to evaluation forms and the evaluation process
• Collect and analyze conversation quality, customer satisfaction, and performance data
• Identify trends and improvement opportunities
• Create training materials, presentations, and development resources
• Provide constructive feedback and coaching to managers and team leads based on call evaluations
• Explore and develop AI-driven solutions to optimize quality assessments
• Collaborate with cross-functional teams, managers, and training professionals to align quality standards and procedures

Quality Manager – Customer Experience Team

• Help customers turn Microsoft 365 capabilities into practical improvements in productivity, security, and employee experience
• Deliver Microsoft 365 capability reviews, best-practice presentations, webinars, and hands-on workshops
• Advise customers on Microsoft Secure Score and prioritize security improvements across MFA, Conditional Access, Intune, and Defender
• Consult customers on Microsoft 365 usage, administration, licensing, and service management questions
• Contribute to Microsoft campaigns, customer events, and technology adoption initiatives
• Coordinate with technical, sales, and project teams
• Support customer ICT solutions from initial needs assessment through coordination, implementation, and successful delivery

M365 Customer Experience Manager

• Implement document preparation and function setup for new clients
• Prepare and upload documents to the system
• Configure workflows and run tests
• Implement adjustments and ensure agreed solutions are delivered on time and within scope
• Own assigned tasks, escalate problems, and proactively search for solutions within the team
• Handle customer inquiries via email, phone, and other communication channels after go-live
• Analyze complex cases and coordinate solutions with internal teams
• Collect customer feedback and provide insights for product and process improvements
• Maintain and update internal documentation and the knowledge base
• Contribute to continuous improvement of onboarding and support processes and standards

Customer Support jobs in Lithuania

Product Support Representative, Dutch Speaker

Product Support Representative, German Speaker

Quality Manager – Customer Experience Team

M365 Customer Experience Manager

Onboarding & Support Specialist, SaaS, Polish-speaking