Customer Support

• Deliver outstanding customer support via email
• Assist customers with questions related to shipping and return policies for damaged items
• Resolve incomplete orders, change items as needed, and review or approve price adjustments
• Respond to customer inquiries according to established service level agreements and precise procedures
• Escalate complex or high-priority issues to the appropriate internal team
• Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders

Customer Support Consultant, E-commerce

• Deliver customer support via chat and calls
• Assist customers with billing, how-to-use questions, technical issues, and bugs
• Respond to customer inquiries according to established service level agreements and precise procedures
• Explain platform features, policies, and expectations while providing context for quick solutions
• Escalate complex or high-priority issues to the appropriate internal team
• Conduct research when information is missing and proactively look for solutions

Customer Support Consultant, English C1

• Handle customer inquiries and support requests via email and WhatsApp
• Troubleshoot software issues and guide customers to solutions
• Document recurring issues and help build the internal knowledge base
• Join screen-sharing sessions with customers when hands-on support is needed
• Coordinate with the development team to escalate and resolve bugs or product issues
• Help new customers get started and feel comfortable with the product
• Support German-speaking property management companies using hausverwalter.ai

Customer Support Specialist

• Respond to player queries through approved ticketing, chat, email, and social support channels
• Triage player issues, investigate reported problems, and follow documented steps
• Provide clear, friendly, and accurate responses in line with project guidelines
• Become familiar with supported games to better understand player issues
• Carry out account actions where permitted by written policy and access permissions
• Document player issues, trends, bugs, and escalations in the appropriate workspace
• Escalate complex, sensitive, or high-impact issues to internal or client-side teams
• Meet agreed service level, productivity, quality, and player experience targets
• Assist with reporting by tracking information through approved platforms and spreadsheets
• Support managers and teammates with role-appropriate tasks when needed
• Maintain confidentiality, data privacy, and information security standards

Player Support Agent, German

• Join the Customer Care team and respond to users’ daily inquiries.
• Handle customer requests via email, phone, and social media.
• Ensure high-quality customer relationship management in line with KPIs.
• Contribute to optimizing tools and processes.
• Proactively report pain points and bugs to internal teams.
• Contribute to the continuous improvement of the service and actively propose solutions.

Customer Support jobs in Morocco

Customer Support Consultant, E-commerce

Customer Support Consultant, English C1

Customer Support Specialist

Player Support Agent, German

Junior Customer Care Representative