Customer Support

• Act as the first point of contact for clients contacting the Help Desk
• Handle incoming client inquiries via phone, email, and other communication channels
• Manage cases from initial contact through resolution
• Ensure clear communication, accurate documentation, and appropriate follow-up
• Manage and track multiple open tickets at different stages of completion
• Support smooth day-to-day operations and consistent customer experience
• Maintain accurate customer, ownership, product, and invoicing information in Abion Core and related systems
• Ensure products and services are assigned correctly to appropriate owners
• Handle matters efficiently and with the appropriate level of urgency
• Collaborate with Abion’s international network of IP professionals

Client Support Representative

• Ge funktionellt CRM-stöd till användare och Super Users
• Stödja användare i att arbeta effektivt i Microsoft Dynamics 365 Customer Service
• Koordinera och genomföra utbildning och onboarding
• Ta fram och underhålla dokumentation, guider och kunskapsmaterial
• Bidra till CRM-utrullningar inom olika marknader och affärsenheter
• Samla in användarbehov och feedback
• Översätta verksamhetens behov till förbättringsförslag och enhancement requests
• Bidra till ökad användaradoption och kunskapsdelning
• Driva och stödja kontinuerliga förbättringar kring CRM-lösningen

CRM Business Support Specialist

• Handle customer inquiries via chat, email, and phone
• Investigate and resolve customer issues with accurate and timely solutions
• Build strong customer relationships through professional and engaging communication
• Collaborate with internal teams to resolve cases efficiently and effectively
• Maintain accurate records of customer interactions and cases
• Identify recurring issues
• Contribute to process improvements and knowledge base development

Customer Support Specialist

• Lead customer journey mapping and service design initiatives
• Identify and prioritize opportunities for customer experience improvement
• Translate customer insights into actionable recommendations and improvement roadmaps
• Facilitate workshops and cross-functional collaboration sessions
• Co-design future-state experiences with business stakeholders
• Drive experience improvement initiatives from ideas through implementation
• Support qualitative research and customer discovery activities when needed
• Use customer feedback, operational data, and CX metrics to identify opportunities
• Contribute to customer-centric methods, frameworks, and ways of working
• Prototype, test, and refine new experience concepts using modern collaboration and design tools
• Lead collaboration across frontline and central teams to turn customer insight into implemented improvements and measurable outcomes
• Understand SAS' customer journeys and build relationships with key stakeholders during the first months
• Drive selected customer experience initiatives from insight to action

Customer Experience – Service Design

• Provide customer support for Sikom, a provider of heating control solutions
• Handle incoming customer phone calls and emails
• Provide technical support
• Answer invoice and billing questions
• Guide customers to products that best suit their needs
• Deliver excellent customer experiences through professional and solution-oriented service
• Identify customer needs and recommend relevant products or services through consultative sales
• Work collaboratively with experienced colleagues in a fast-paced environment

Norwegian-Speaking Customer Service Representative

• Serve as the first point of contact and trusted partner for Neko Health members in EMEA
• Own multi-channel member support across email, phone, text/SMS, and social
• Manage bookings and product enquiries
• Resolve complaints and provide service recovery
• Own each case from first contact through resolution
• Respond warmly, clearly, on time, and in Neko's human, considered, on-brand voice
• Identify recurring frustrations, complaint themes, and member pain points and share them internally to improve the product and experience
• Maintain consistent CSAT scores and SLA adherence

Customer Care Representative

• Hantera kundorder och relaterad administration
• Arbeta med fakturafrågor och kundärenden
• Vara en viktig kontaktpunkt för kunder och interna funktioner
• Samarbeta med kollegor i Norden
• Delta i projekt och förbättringsinitiativ
• Bidra till utveckling av processer och arbetssätt
• Arbeta i affärssystem och digitala verktyg
• Ge kunder och interna intressenter service av hög kvalitet
• Samarbeta nära med kollegor inom försäljning, logistik och andra nordiska funktioner
• Bidra till utvecklingen av framtidens kundservicefunktion och nya arbetssätt

Customer Support Coordinator

• Hantera kundorder och relaterad administration
• Arbeta med fakturafrågor och kundärenden
• Vara en viktig kontaktpunkt för kunder och interna funktioner
• Samarbeta med kollegor i Norden
• Delta i projekt och förbättringsinitiativ
• Bidra till utveckling av processer och arbetssätt
• Arbeta i affärssystem och digitala verktyg
• Ge kunder och interna intressenter service av hög kvalitet
• Samarbeta nära med försäljning, logistik och andra nordiska funktioner
• Bidra till utvecklingen av framtidens kundservicefunktion och nya arbetssätt