Customer Support

• Respond to customer inquiries by email and through Amazon
• Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
• Answer incoming calls and provide information about products
• Coordinate with logistics and returns teams
• Keep the ticketing system up to date and document inquiries
• Contribute ideas for improving customer service
• Support customers in using rowing machines, pedal exercisers, and other sports equipment

German-Speaking Written Customer Service Freelancer

• Provide professional and efficient customer support via live chat and email
• Handle customer inquiries about deposits and withdrawals, payment methods, promotions, betting settlements, account questions, and company policies
• Investigate customer issues, identify appropriate solutions, and resolve concerns efficiently
• Assist with technical and account-related issues using clear step-by-step guidance
• Develop a strong understanding of Casino, Sports, and eSports products and internal processes and policies
• Maintain clear, accurate, and helpful communication
• Escalate issues to the appropriate team with all relevant information
• Collaborate with colleagues across different teams to provide a consistent customer experience
• Stay current with product updates, promotions, procedures, and other customer-impacting changes
• Work independently, prioritize tasks, and make sound decisions when handling customer requests

Customer Support Representative

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls
• Collaborate with various departments to address complex problems and escalate issues when necessary
• Follow up with customers to ensure their concerns are resolved
• Perform troubleshooting using different diagnostic techniques
• Record and document repetitive issues to contribute to process improvement
• Generate FAQ articles, user manuals, and tutorials
• Provide guidance to current and prospective clients regarding additional products and services
• Identify and execute initiatives to improve the overall customer experience

Customer Service Representative, English

• Respond to customer inquiries via email and Amazon in a friendly and easy-to-understand manner
• Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
• Answer incoming calls and respond to product-related questions
• Coordinate with logistics and returns teams
• Keep the ticketing system up to date and document inquiries
• Contribute ideas for improving customer service

Customer Support jobs in Worldwide

German-Speaking Written Customer Service Freelancer

Customer Support Representative

Customer Service Representative, English

German-Speaking Written Customer Service Specialist | Freelance