Engineer

• Provide L1 network support activities for voice and mobile services 24x7
• Ensure reactive repair activities with customers, suppliers, and third parties worldwide
• Monitor and investigate fraud events using internal fraud detection systems, QoS tools, and other tools
• Identify root causes and take decisions and resolution measures
• Define and implement improvements in fraud prevention services delivered to BICS customers
• Communicate with customers and suppliers to guarantee complaint resolution while respecting SLAs
• Work on a project for BICS, part of Proximus Global
• Collaborate and learn within an agile end-to-end development process

Explore Junior Telco Engineer at Tieto. Review requirements and application details.

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