Executive

• Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels
• Establish and oversee real-time alerts for variations from set performance benchmarks, responding swiftly to address potential concerns
• Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during peak and off-peak periods

Senior Executive – MIS

• Manage the full recruitment lifecycle, from initial screening to final hiring decisions.
• Partner with hiring managers and business leaders to understand their talent needs and develop effective recruitment strategies.
• Source, attract, and assess high-quality candidates using various methods, including networking, referrals, and online platforms.
• Conduct initial interviews, evaluate candidate qualifications, and make recommendations for further consideration.
• Ensure a positive and efficient candidate experience throughout the recruitment process.
• Maintain compliance with recruitment policies and procedures, adhering to legal and ethical standards.
• Collaborate with the HR team to develop and implement innovative sourcing strategies and recruitment campaigns.
• Stay updated on industry trends and best practices in recruitment and talent acquisition.
• Provide regular updates and reports on recruitment metrics and progress to stakeholders.
• Contribute to continuous improvement initiatives within the Talent Acquisition department.

Senior Executive

• Handle inbound messaging and address guests’ concerns promptly and professionally
• Engage with guests through inbound and outbound calls and follow up on requests and enquiries
• Resolve customer complaints through timely, professional, and effective problem-solving
• Provide accurate information on Houst’s properties, policies, and procedures
• Oversee reservations and bookings through company platforms
• Maintain accurate customer interaction records in the company CRM system
• Handle diverse customer situations with flexibility and a can-do attitude
• Work 5 days per week on 8-hour rotating shifts scheduled between 1:00 AM and 6:00 PM UK time, Monday to Sunday, including weekends and public holidays

Guest Experience Executive, English Speaking

• Assist in executing marketing and promotional activities, including in-store activations, digital campaigns, and trade marketing initiatives
• Coordinate with the Visual Merchandising team to ensure brand consistency in displays and store executions
• Support preparation of marketing materials, presentations, and reports
• Track and consolidate feedback on promotional activities and competitor initiatives
• Monitor and consolidate sales reports across different channels
• Prepare monthly and year-to-date sales updates and analysis
• Assist in sales forecasting and demand planning
• Track inventory levels with the supply chain team and minimize stock issues
• Process marketing-related purchase orders, invoices, and budget tracking
• Coordinate with Retail, Supply Chain, and Finance teams
• Handle documentation, scheduling, and meeting coordination
• Support communication with brand principals and vendors regarding marketing initiatives, product launches, and reporting
• Assist in preparing business review presentations and reports
• Collaborate with the commercial team on product and promotional plans
• Conduct basic market research on consumer trends, competitor activities, and industry updates
• Consolidate and report findings to support strategic decision-making

Senior Product Executive

• Responding to inbound messages and calls, resolving issues quickly and calmly
• Handling complaints with confidence and empathy
• Managing reservations and bookings to keep everything running smoothly
• Providing clear information about properties, house rules and processes
• Collecting and verifying guest ID documents and submitting required details to regulatory systems
• Ensuring all pre arrival information is complete before check in
• Carrying out concierge outreach to improve the guest experience
• Logging all interactions accurately in the CRM
• Working 5 days a week in 8-hour shifts between 11:00 AM and 12:00 AM UK time, including weekends and public holidays

Executive jobs in Philippines

Senior Executive – MIS

Senior Executive

Guest Experience Executive, English Speaking

Senior Product Executive

Guest Experience Executive – French Speaking