Executive Assistant

• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
• Communicate clearly and professionally in both English and Spanish
• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
• Answer routine patient questions and escalate concerns appropriately
• Manage new and existing patient scheduling through phone, email, and text
• Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
• Confirm appointments and manage cancellations, reschedules, and waitlist coordination
• Conduct pre-visit outreach and communicate next steps clearly to patients
• Document accurate patient demographics, appointment notes, call outcomes, and insurance verification results in the EMR and internal trackers
• Verify patient eligibility and benefits, including copays, deductibles, covered services, and authorization requirements
• Escalate unresolved payer issues and follow through until completed
• Process referral-related tasks and ensure required documents are complete
• Initiate and follow up on prior authorization requests
• Track pending items, approvals, denials, and required follow-up actions
• Coordinate with payer offices, provider offices, and internal team members to avoid delays
• Maintain accurate, timely, and consistent documentation
• Support inbox management, task queues, forms, uploads, and follow-up tracking
• Handle patient information in a HIPAA-compliant manner
• Provide proactive status updates and complete assigned tasks with minimal follow-up

Explore Bilingual Virtual Assistant, English/Spanish at GoLean Health. Review requirements and application details.

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