Facilitator

• Provide expert advice and guidance on action plans, information, and best practices
• Conduct content teach-backs and co-facilitate training for Driver Trainees with senior leaders
• Provide feedback to Driver Trainees, Fleet Development leadership, and Regional Training Center team members
• Build stakeholder relationships and implement business solutions
• Conduct facilitation audits across Fleet Development roles
• Conduct One Best Way consistency tours and provide risk assessments
• Ensure One Best Way compliance and alignment with Fleet Development class content
• Participate in Fleet Development content development and assessment reviews
• Support structural and change initiatives through classroom and virtual classroom facilitation
• Support Regional Training Center processes and execute tour-to-teach activities
• Conduct training classes according to block schedules
• Monitor virtual reality training utilization and end-of-day activities across multiple locations
• Deliver training using Academy Connect, Virtual Reality, and other technologies
• Implement and support specialty and change-initiative training
• Train Fleet Development Trainers and follow up on task completion
• Hire, train, mentor, assign duties, recognize, and develop associates

Fleet Development Facilitator – Field

• Settle claims within limits of authority under minimal supervision
• Process first-party automobile, third-party clear-liability automobile, and low-severity property claims
• Contact policyholders and claimants
• Verify coverage and set reserves
• Set up and/or issue payments using ERIE’s approved payment methods
• Establish contact with all parties involved in claims according to ERIE’s expectations
• Handle inquiries from policyholders, agents, insurance carriers, claimants, and others
• Enter loss information into the claims system
• Prepare correspondence, forms, and related materials
• Regularly review pending claims and activities
• Provide support for property claims during periods of heavy volume
• Follow other job-related instructions and perform additional duties requested by the supervisor

Claims Facilitator

• Manage and maintain a maximum caseload of 15 families involved with DCFS
• Coordinate services and care to help youth and families reach their goals
• Collaborate with families to identify individualized needs and develop plans of care
• Complete strength-based assessments across all life domains
• Facilitate and lead Family Team meetings, ensuring youth and family voices are heard and respected
• Develop comprehensive plans of care with the Family Team and assign responsibilities
• Include non-traditional services and evidence-based treatments as appropriate
• Guide the team in adjusting plans for anticipated crisis situations
• Provide consultation and support during plan implementation and monitor progress toward goals
• Advocate for families and least restrictive settings
• Complete CANS assessments at designated intervals
• Maintain administrative records through Google Drive, Apricot, ETO case notes, and on-site case files
• Adhere to Wraparound facilitation fidelity standards, including NCFIE and MiiWrap training
• Conduct required home visits and community-based family meetings
• Engage in ongoing professional development and maintain current knowledge of DCFS policies
• Perform other duties as assigned

Family Team Facilitator

• Provide expert advice and guidance on action plans, information, and best practices
• Engage in content teach-backs and co-facilitate training for Driver Trainees with senior leaders
• Provide feedback to Driver Trainees, Fleet Development leadership, and Regional Training Center team members
• Build stakeholder relationships and implement business solutions
• Conduct facilitation audits across Fleet Development roles
• Conduct One Best Way consistency tours and provide risk assessments
• Ensure One Best Way compliance and alignment with Fleet Development class content
• Participate in Fleet Development content development and reviews
• Conduct assessment reviews with the Learning Content Development team
• Support structural and change initiatives through classroom and virtual classroom facilitation
• Support Regional Training Center processes outside class delivery times, including tour-to-teach activities
• Conduct training classes according to block schedules
• Monitor virtual reality training utilization and end-of-day activities across multiple locations, including virtually
• Deliver training using Academy Connect, Virtual Reality, and future technologies
• Implement and support specialty and change-initiative training
• Engage with Fleet Development Trainers by providing additional training and following up on task completion
• Hire, train, mentor, assign duties, and recognize associates while fostering belonging

• Apply expertise to develop, execute, and improve action plans through expert advice and guidance
• Conduct content teach-backs and co-facilitate Driver Trainee training with senior leaders
• Provide feedback to Driver Trainee participants, Fleet Development leadership, and Regional Training Center team members
• Build stakeholder relationships and implement business solutions
• Conduct facilitation audits across Fleet Development roles
• Conduct One Best Way consistency tours and provide risk assessments in Regional Training Centers
• Ensure One Best Way compliance and alignment with Fleet Development class content
• Participate in Fleet Development content development and reviews
• Conduct assessment reviews with Learning Content Development to validate content accuracy
• Support structural and change initiatives through classroom and virtual classroom facilitation
• Assist Regional Training Center processes outside class delivery times and execute “tour to teach”
• Conduct training classes according to block schedules
• Monitor virtual reality training utilization and end-of-day activities across multiple Fleet Development locations, including virtually
• Deliver training using Academy Connect, Virtual Reality, and other modalities
• Implement and support specialty and change-initiative training
• Train Fleet Development Trainers and follow up on task completion
• Hire, train, mentor, assign duties, recognize, and develop associates