Field Engineer

• Perform advanced troubleshooting and repair on assigned MRI/CT and other equipment
• Perform installation, validation, and maintenance on assigned equipment
• Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
• Lead customer communications and serve as escalation point for customer-related concerns, including installations
• Own customer issues from dispatch or identification through resolution
• Keep team members informed of issue status for designated customers
• Lead and communicate headquarters, zone, or area-level initiatives
• Co-lead regular team or modality meetings as required
• Recommend value-added services to improve customer business efficiency
• Maintain customer service logs and internal service records; order repair parts and manage cycle times
• Use GEHC escalation processes and work with regional and national support on corrective action plans
• Partner with teammates, colleagues, customers, and commercial counterparts
• Serve as a member and leader of the account community for key and assigned accounts
• Identify potential sales leads and participate in contract renewals and other sales opportunities
• Promote and implement revenue programs
• Build customer relationships and act as a perceived business partner
• Monitor competitor information and market trends
• Support business growth and collaborate with Commercial Sales teams and regional/zone leadership
• Assist the Area Service Manager or Director of Service in growth and deployment strategies
• Provide application training to clinical or scientific staff when required

Explore Field Service Engineer at GE HealthCare. Review requirements and application details.

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