Field Engineer

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

Field Service Technician II

• Perform in-person, outdoor field service on solar sites in and around Chicago
• Follow safety regulations, company policies, procedures, PPE requirements, Pre-Job Briefs, and Job Safety Analysis processes
• Identify and immediately report potential field hazards
• Conduct routine inspections of solar energy systems
• Perform preventative maintenance on solar modules, wiring, and connections
• Torque and tighten electrical connections
• Identify and report equipment deficiencies, anomalies, and structural issues
• Assist senior technicians with basic solar-system troubleshooting
• Use multimeters, clamp meters, and similar diagnostic tools
• Perform minor repairs under direct supervision
• Complete accurate and timely work-order documentation
• Maintain daily inspection, maintenance, and repair records
• Participate in company-provided technical and solar training
• Work alongside senior technicians, support teammates, and perform other assigned duties
• Drive between solar sites, typically 30–90 minutes apart, with limited overnight travel
• Work Monday through Friday with rotational Saturday on-call coverage

Field Service Technician I – Solar, Entry Level

• Manage all aspects of customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades
• Follow safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site accidents involving injury or property damage promptly
• Travel regularly to customer sites throughout Chicago and neighboring areas
• Report to the District Service Manager

Field Service Technician

• Install, commission, test, and service complex industrial machinery
• Troubleshoot equipment failures across electrical, mechanical, controls, motion, and process-related components
• Diagnose issues involving PLCs, HMIs, drives, motors, sensors, safety circuits, communication networks, and machine peripherals
• Perform hands-on mechanical troubleshooting, adjustment, repair, and component replacement
• Perform preventive maintenance, system upgrades, and equipment modifications
• Independently work through complex machine failures and determine appropriate corrective actions
• Collaborate with engineering and technical specialists in Germany when additional support is required
• Document service activities, technical findings, repairs, and recommendations
• Train customers and provide technical guidance to other service personnel
• Support equipment, service, and customer projects at the Lombard facility as needed
• Participate in technical training in Germany and develop expertise in electron beam, vacuum, and high-voltage technology
• Work directly on complex industrial equipment at customer sites and at pro-beam's U.S. technical facility in Lombard

Senior Field Service Engineer – Advanced Manufacturing Equipment

• Perform on-time and accurate preventative maintenance on one or more equipment modalities
• Follow Field Modification Instructions and Instrument Service Information bulletins
• Work with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques
• Support X-Ray and Ultrasound equipment in the Chicago, Illinois service region
• Assist experienced Field Engineers with equipment installation
• Perform basic troubleshooting and service repairs on designated equipment
• Communicate and partner with teammates, colleagues, and customers to resolve issues and ensure follow-up
• Recommend value-added services to improve customer operations
• Maintain customer service logs and internal service records
• Order repair parts and manage cycle times
• Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
• Serve as a member of the account community for key accounts
• Engage commercial counterparts, identify sales leads, participate in contract renewals, and support revenue programs
• Build customer relationships and focus on customer satisfaction
• Monitor competitor information and market trends
• Answer service calls independently within one year of employment
• Comply with GEHC quality, health, safety, environmental, and regulatory requirements

Field Service Engineer

• Provide technical support during GIS installation, commissioning, testing, acceptance, and handover
• Supervise on-site installation and commissioning activities
• Diagnose electrical and mechanical issues and coordinate troubleshooting with field crews and subcontractors
• Oversee contracted maintenance work and verify that it meets project requirements
• Review and maintain test results, operating procedures, performance reports, drawings, and equipment documentation
• Coordinate daily site activities with customers, Shermco teams, and subcontractors
• Promote safe work practices and follow applicable regulations, procedures, and site requirements
• Ensure proper use and care of tools, test equipment, vehicles, materials, and supplies

Field Service Engineer – Gas Insulated Switchgear

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job
• Provide field service to customers using a company vehicle

• Work with Sales and customers to develop comprehensive project scopes for custom power and water applications
• Conduct site walkdowns and develop cost estimates for retrofit engineering and installation projects
• Develop technical specifications and coordinate with third-party vendors
• Evaluate contractor bids for installation work
• Manage and coordinate regional projects, including planning and scheduling
• Lead technical and project meetings and document outcomes
• Design, review, implement, and test control systems for power and water applications
• Develop and maintain control system databases, logic, and operator interfaces
• Support installation, startup, commissioning, and troubleshooting at customer sites
• Provide technical guidance and engineering support to customers and internal teams
• Build and sustain customer relationships through clear verbal and written communication

• Work with the Sales team and customers to develop comprehensive project scopes for custom power and water applications
• Conduct site walkdowns and develop cost estimates for retrofit engineering and installation projects
• Develop technical specifications and coordinate with third-party vendors
• Evaluate contractor bids for installation work
• Manage and coordinate regional projects, including planning and scheduling activities
• Lead technical and project meetings and document outcomes
• Design, review, implement, and test control systems for power and water applications
• Develop and maintain control system databases, logic, and operator interfaces
• Support installation, startup, commissioning, and troubleshooting at customer sites
• Provide technical guidance and engineering support to customers and internal teams
• Build and sustain customer relationships through clear verbal and written communication