Field Engineer

• Perform field service activities on Battery Energy Storage Systems (BESS) and associated equipment from installation/commissioning through warranty and long-term O&M support
• Own availability and service-level commitments for assigned sites during service activities
• Perform preventive and corrective maintenance on BESS and ancillary equipment
• Support troubleshooting, repairs, component replacement, and system restoration
• Support software and firmware upgrades and routine system checks
• Document work performed, observations, and findings in service tools/work orders
• Support service readiness for sites transitioning into long-term O&M
• Provide remote technical support and basic troubleshooting via phone, Teams, WebEx, or similar tools
• Support customer and contractor education on equipment operation, response expectations, and routine maintenance
• Participate in after-hours on-call support on a rotation basis
• Use CMMS and digital service platforms to complete work orders, track issues, and document service activities
• Contribute field observations and lessons learned to procedures, troubleshooting guides, and training materials
• Support root-cause investigations by collecting data, logs, and observations
• Support product return and technical support processes
• Collaborate with Senior FSEs, Service Engineering, site teams, and authorized service providers
• Support subcontractor activities on site under direction of Senior FSEs or Site Leads
• Execute work in compliance with safety policies and applicable standards, including LOTO, JHA/JSA, energized work controls, NFPA 70E, and OSHA
• Report hazards, near misses, safety concerns, and improvement opportunities

Field Service Technician

• Train alongside Field Service Engineers at customer sites, including installations, preventive maintenance, and repairs
• Assist with troubleshooting technical issues related to flow cytometry instrumentation
• Learn and follow service procedures, technical memos, safety standards, and documentation requirements
• Use Salesforce and prepare Field Service Reports
• Communicate product quality observations or service concerns to appropriate team members
• Collaborate with Field Service, Sales, and Field Applications teams
• Support customer satisfaction through professional communication and timely follow-up
• Maintain service parts and inventory organization
• Complete expense reports and enter hours into weekly timesheets
• Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
• Travel to customer sites within the assigned region
• Work from home on phone and remote technical troubleshooting when not traveling
• Train to independently support flow cytometry equipment at customer sites

Associate Field Service Engineer – Fixed Term, 12-month assignment

• Provide service-intensive support to customers across the market, including aligned and centralized customers
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems
• Complete emergency service requests, equipment changeouts, and planned and unplanned work orders
• Evaluate account conditions during each visit and take action to help customers meet Ecolab Brand Standards
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle and support first-time fix performance
• Complete accurate and timely documentation for all work performed
• Communicate Ecolab’s total value to customers and strengthen customer relationships
• Partner with sales, distribution, and service teams to improve responsiveness and deliver a consistent customer experience
• Travel to Beverly, Lowell, Lynn, Manchester, Barnstable Town, Brockton, New Bedford, Waltham, Worcester, MA, Providence, RI, and surrounding areas

• Perform timely and accurate preventative maintenance on medical equipment in hospitals or healthcare systems
• Troubleshoot, repair and install medical equipment of moderate complexity
• Lead customer communications and serve as escalation point for customer concerns, including installations
• Own customer issues from dispatch or identification through resolution
• Engage with team members to ensure appropriate customer solutions
• Lead installations, validations, maintenance and service repairs on designated equipment
• Leverage customer relationships to assist customers and service sales with contract and on-demand revenue growth
• Maintain customer relationships and ensure timely communication, resolution and follow-up
• Follow company policies, procedures and hospital protocols to meet regulatory and compliance requirements
• Document all work performed daily, including debriefing, metrics and parts ordering
• Partner with customers and/or sales teams to recommend value-added services
• Use GE HealthCare escalation processes and collaborate with regional and national support on corrective action plans

Field Service Engineer 2, RI & Eastern MA

• Perform testing, maintenance, and repair of low- and medium-voltage circuit breakers, transformers, switchgear, motor control, and other electrical apparatus in the shop and field
• Perform Megger, Ductor, Hi-Pot, Hi-Current, and timing tests on low- and medium-voltage breakers
• Complete mechanical work and repairs on breakers and switches, including teardown, refurbishment, and parts replacement
• Wire circuit breakers
• Utilize and accurately read test equipment
• Read schematics and wiring drawings
• Troubleshoot circuit breaker controls
• Read and plot time-current curves
• Test transformers, including Power Factor and TTR
• Accurately and consistently document using Power DB
• Work with electrical tools and socket sets
• Travel approximately 50% overnight

Field Service Technician II

• Perform failure analysis and root cause studies of premature component failures
• Formulate actions necessary to match component reliability
• Perform on-site commissioning of D-VAR, PQ-IVR systems, inverter components, and control electronics for domestic and international customers
• Train customers in operating and maintenance practices
• Assist Engineering and Manufacturing with factory testing of new units
• Modify documentation for customer units, including schematics, user manuals, and safety practices
• Specify, review, and implement specialized maintenance procedures for field installations
• Monitor customer units, foresee problems, and develop solutions
• Interact with customer representatives to resolve problems remotely
• Travel to customer sites as necessary to maintain reliability
• Provide written communications regarding customer units
• Produce, distribute, and maintain service reports after on-site visits
• Maintain files and write monthly reports for each unit
• Produce and distribute weekly reports to AMSC management on field service activities
• Perform trend analysis of the field service database
• Carry a Field Service pager 20% of the time
• Schedule startup and commissioning activities to maintain product delivery commitments
• Perform other assigned duties

Field Service Engineer

• Perform installations, calibrations, and preventive maintenance on Sartorius equipment
• Provide on-site and remote technical support to customers
• Diagnose technical issues using standard diagnostic tools and apply predefined corrective actions
• Resolve technical issues within defined guidelines and escalation frameworks
• Escalate complex or unresolved issues to higher support levels
• Document symptoms, findings, actions taken, service activities, and corrective actions in service systems
• Adhere to service processes, safety requirements, and documentation standards
• Ensure reliable equipment operation, availability, customer satisfaction, and stable system performance