Field Engineer

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve hardware, software, networking, and system configuration issues
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in NCR Atleos virtual and hands-on training programs
• Comply with company policies, Code of Conduct, health and safety standards, timekeeping, fleet, and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

Field Service Technician II

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects
• Review work orders, blueprints, schematic diagrams, and related materials to determine tasks, tools, equipment, and parts needed for installation or repair
• Manage challenging jobs to mitigate impact on customers’ buildings and experiences while minimizing the company’s financial burden
• Coordinate with building owners, general and mechanical contractors, engineers, and local servicing contractors
• Consult with engineering and manufacturing personnel to resolve unusual system operation and maintenance problems
• Provide superior customer service to internal and external customers while maintaining a professional appearance and demeanor
• Advise management regarding customer satisfaction, product performance, and product improvement suggestions

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents promptly.
• Report to the Service Manager.

Field Service Technician

• Utilize advanced technical knowledge to operate critical or high-risk technology areas or customer groups
• Resolve single-technology and cross-technology incidents, including unusually complex incidents
• Apply organizational solutions to highly complex customer requirements and design and implement specialized support solutions
• Identify additional services with potential for future service revenue growth and provide technical consultation during contract renewal discussions
• Cultivate and maintain relationships with senior management in assigned accounts
• Resolve problems, escalate issues according to established procedures, and manage customer expectations
• Collaborate with internal groups to resolve client issues and improve team effectiveness
• Interpret business challenges and recommend best practices to improve products, processes, or services
• Solve complex problems, select creative solutions, and manage projects independently
• Lead moderate- to high-complexity projects, deliver professionally written reports, and support operational and strategic plans

Industrial Remote Service Engineer

• Utilize advanced technical expertise in critical technology areas or customer groups
• Resolve complex single-technology and cross-technology incidents
• Collaborate with team members and internal groups on unusually complex issues
• Apply organizational solutions to highly complex customer requirements
• Design and implement specialized support solutions
• Identify additional services for future service revenue growth
• Provide technical consultation during contract renewal discussions
• Cultivate and maintain senior-level relationships in assigned accounts
• Manage customer expectations during escalations
• Interpret business challenges and recommend best practices to improve products, processes, or services
• Solve difficult and complex problems using creative solutions and independent judgment
• Lead moderate to high complexity projects
• Deliver professionally written reports
• Support operational and strategic plans
• Act as a team or project leader, providing direction and facilitating information validation and team decision-making

• Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff
• Perform preventative maintenance on autonomous robotic systems
• Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues
• Execute repairs, upgrades, retrofits, and field modifications
• Support customer ramp-up and operational readiness following deployment
• Work directly with customers to maximize uptime, reliability, and operational performance
• Document failures, collect field data, and support root cause investigations
• Partner closely with Engineering to improve product reliability and serviceability
• Help develop maintenance procedures, service standards, troubleshooting guides, and best practices
• Support product validation, pilot deployments, and new product introductions
• Travel throughout the United States for deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events
• Support customer operations as part of Tutor's Maintenance and Field Service team
• Influence future product design, reliability improvements, and fleet scaling

Field Engineer jobs in Oregon

Field Service Technician II

Field Service Technician II

Field Service Technician

Industrial Remote Service Engineer

Industrial Remote Service Engineer

Robotics Maintenance & Field Service Technician II / III