General

• Complete cyclical due diligence questionnaires for mutual funds, ETFs, and closed-end funds offered through John Hancock Investment Management
• Support Retail Distribution teams by delivering accurate, timely, and high-quality questionnaire responses
• Prepare, edit, and complete monthly, quarterly, annual, and ad hoc questionnaires within established deadlines
• Coordinate all aspects of the DDQ production process to meet firm quality standards
• Research and validate responses using approved databases and other identified sources
• Partner with subject matter experts across the organization to source and confirm ad hoc responses
• Support additional team projects as required
• Collaborate with colleagues supporting Manulife Investment Management institutional product offerings
• Report to the Director, Proposal Services, US & Asia

Retail Reporting Specialist

• Drive health and safety initiatives and new technologies by collecting and analyzing health and safety data
• Monitor and report on health and safety performance metrics
• Conduct health and safety field visits
• Manage stakeholder and vendor relationships
• Serve as the main internal point of contact for health and safety-related issues
• Champion tools for tracking the success of health and safety initiatives
• Lead development of standards and ongoing improvements to health and safety programs
• Lead the workplace injury claims program, including modified duty offers and return-to-work placements
• Manage stakeholder relationships to collect and analyze injury-prevention data
• Manage health and safety compliance programs and reporting requirements
• Provide health and safety expertise to internal and external stakeholders
• Develop tools and system requirements for consistent, reliable, well-documented data collection
• Develop risk assessments for analyzers and other laboratory equipment
• Conduct risk assessments for existing and new programs, products, and workflows
• Design and maintain internal and external health and safety dashboards
• Conduct health and safety audits and site inspections
• Analyze operational processes and recommend improvements to reduce incident rates
• Prepare and review technical correspondence, consulting reports, work plans, project specifications, and cost/budget proposals
• Manage consultants and vendors used for health and safety programs

EHS Specialist

• Ensure the safety of passengers, crew, and aircraft through adherence to company policies, procedures, and regulatory requirements
• Conduct pre-flight safety checks and demonstrate safety procedures
• Monitor cabin for signs of distress
• Assist passengers during emergencies, including evacuations or medical emergencies
• Welcome passengers and create a comfortable, friendly environment
• Assist with seating
• Serve food and beverages
• Maintain cabin cleanliness and orderliness
• Ensure adequate commissary stock items are available onboard
• Complete and submit required safety reports, including SMS reports
• Ensure aircraft orderliness
• Assist in on-time departure of every operated flight

Flight Attendant

• Assist guests with general information and directions
• Direct patients, visitors, staff, and others to appropriate parking areas
• Conduct on-foot/electric scooter parking enforcement throughout parking lots
• Monitor compliance with parking regulations and address unauthorized or improperly parked vehicles according to company policies
• Take ownership and leadership of parking operations for assigned locations
• Assist customers in person and remotely with automated parking equipment
• Complete and assist with minor equipment repairs
• Maintain cleanliness of parking equipment
• Clean work and parking areas, including sanitizing keys, picking up litter, wiping touch points, and dusting
• Adhere to all company policies and procedures
• Perform other assigned tasks

Parking Attendant

• Assist guests with general information and directions
• Direct patients, visitors, staff, and others to appropriate parking areas
• Conduct on-foot/electric scooter parking enforcement throughout parking lots
• Monitor compliance with parking regulations and address unauthorized or improperly parked vehicles
• Take ownership and leadership of parking operations for assigned locations while abiding by Indigo standards and norms
• Assist customers in person and remotely with automated parking equipment
• Complete and assist with minor equipment repairs
• Maintain cleanliness of parking equipment
• Clean work and parking areas, including key sanitization, litter pickup, wiping touch points, and dusting
• Adhere to all company policies and procedures
• Perform other assigned tasks

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

Retail Shift Leader

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in delivering key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate them as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist with inventory management and be accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM/ASM
• Assist in personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate when necessary
• Ensure health, safety and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues during shifts
• Provide direction, guidance, and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader and role model when SM/ASM is absent
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as appropriate
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Complete cyclical due diligence questionnaires for mutual funds, ETFs, and closed-end funds offered through John Hancock Investment Management
• Support Retail Distribution teams by delivering accurate, timely, and high-quality questionnaire responses
• Collaborate with colleagues supporting institutional product offerings of Manulife Investment Management
• Complete periodic DDQs accurately and on time to support client retention efforts
• Prepare, edit, and complete monthly, quarterly, annual, and ad hoc questionnaires within established deadlines
• Coordinate all aspects of the DDQ production process to meet firm quality standards
• Research and validate responses using approved databases and other identified sources
• Partner with subject matter experts to source and confirm ad hoc responses
• Support additional team projects as required
• Report to the Director, Proposal Services, US & Asia