General

• Coordinate the deployment of the Consumer Complaints platform across approximately 20 markets.
• Lead market-facing deployment activities, including local process mapping and coordination with relevant stakeholders.
• Establish compliant local operating processes aligned with legal, privacy, regulatory and business requirements.
• Ensure alignment between local, regional and central processes.
• Support markets in achieving operational readiness for product quality complaint reporting and consumer complaint handling.
• Ensure consumer contacts and complaints are properly managed and documented throughout the deployment.
• Facilitate collaboration between local teams and central functions, driving effective communication and knowledge sharing.
• Support change management activities and identify opportunities for process improvements.
• Prepare markets for transition to the future business-as-usual operating model.

Project Leader – Consumer Complaints Platform Deployment

• Provide technical and business process/data advice to support ongoing operations and new software development
• Apply knowledge of systems, procedures, and emerging technologies
• Oversee development and validate final product functionality
• Define solution feasibility, implementation, and interaction with existing systems
• Provide solutions and resolutions for application issues through testing, investigations, and analyses
• Build, design, examine, and implement structured IT applications to meet business needs
• Assist with installation, management, maintenance, and optimization of internal and cross-functional Information Systems processes

Workday Advanced Compensation Subject Matter Expert

• Perform daily ATM Acquiring business related reconciliations
• Leverage existing technical solutions supporting Cash Reconciliation processes
• Identify and describe further process improvement and automation possibilities
• Gather and package necessary data in the required form and format
• Find, report and track discrepancies
• Cooperate with other departments involved in the end-to-end process

Reconciliation Specialist

• Manage complex work permits, visas, extensions, renewals, status changes, and immigration assessments end to end
• Track expiry dates and initiate renewals early
• Handle escalations from employees, managers, and external providers
• Advise Onboarding, Offboarding, and Lifecycle teams on eligibility, documentation, and compliance
• Maintain compliance with global, regional, and local immigration rules
• Identify risks and delays, monitor policy changes, and brief leadership
• Maintain and validate the immigration knowledge base with external counsel and government agencies
• Provide clear immigration guidance to internal teams and employees
• Review and coach Junior Global Mobility Specialists
• Support the Lifecycle team during peak periods
• Build relationships with external counsel, vendors, and government representatives
• Track processing times, approval rates, and regional bottlenecks
• Design process improvements to make mobility faster, more compliant, and easier for employees

Senior Global Mobility Specialist

• Provide administrative and logistical support to Consultants, Senior Consultants, and Managers preparing and submitting immigration applications
• Accept, scan, upload, organize, and maintain accurate records of hard-copy documentation
• Prepare application binders and initiate case files
• Assist foreign nationals during in-person office appointments
• Submit applications and supporting documentation to immigration offices and upload submission confirmations
• Collaborate with Case Workers and wider team members on operational processes
• Contribute to process improvements, operational documentation, and knowledge sharing
• Participate in special projects and additional operational and administrative tasks
• Collect client documentation and coordinate legal certifications with internal legal advisors or attorneys
• Order and track couriers for document dispatch
• Prepare draft letters and immigration forms
• Support simple immigration matters, including civil registry document procurement and EU registrations
• Book appointments at immigration offices and relevant government institutions
• Manage postage, outgoing mail, and document delivery deadlines
• Arrange government fee payments through online banking and maintain records
• Keep the internal case management system updated
• Manage dropboxes and answer queries from clients, assignees, and case workers
• Train new employees once experienced, including producing or delivering training packages
• Support ad hoc administrative functions and smooth office operations

Immigration Coordinator

• Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules
• Manage the full dispute lifecycle: first chargeback, representment, pre-arbitration, arbitration, and collaboration / pre-dispute cases
• Analyze transaction data to prepare compelling representments and supporting documentation
• Manage disputes across a diverse merchant portfolio spanning low- to high-risk profiles and varied business models, including one-off and recurring billing flows
• Tailor representment and dispute strategies to merchants' risk profiles and transaction models
• Monitor chargeback ratios across merchant activity and identify patterns or spikes requiring investigation
• Track merchant performance against Visa VAMP and Mastercard ECM/EFM monitoring thresholds and flag emerging risk
• Leverage Ethoca Alerts, Verifi Order Insight / CDRN, and Visa RDR to reduce dispute volume
• Collaborate with Risk, Settlement, and Compliance teams
• Communicate with issuer banks, acquiring banks, processors, and merchants to resolve dispute-related queries
• Evaluate dispute procedures and suggest improvements to increase win rates
• Meet strict scheme response deadlines and SLAs while maintaining quality
• Stay current with scheme rules, regulatory updates, and industry best practices in dispute management
• Perform other related duties as assigned

Chargeback Specialist

• Lead, motivate and develop a team of production operators
• Build a positive, accountable and performance-oriented culture
• Conduct onboarding and training of new employees
• Monitor employee performance and support skill development
• Manage daily staffing and resource allocation according to production needs
• Ensure compliance with company policies, safety procedures and work instructions
• Coordinate daily production activities to achieve production plans and delivery targets
• Monitor production performance, efficiency and output
• Ensure production orders are completed on time and according to quality standards
• React quickly to production issues and coordinate corrective actions
• Maintain communication between Production, Quality, Engineering, Planning and Warehouse teams
• Identify opportunities for process improvements and waste reduction
• Drive Lean Manufacturing initiatives and continuous improvement projects
• Analyze production data and KPIs to improve productivity and efficiency
• Participate in process optimization, balancing and standardization activities
• Support implementation of best manufacturing practices
• Ensure adherence to quality requirements and standard operating procedures
• Support root cause analysis and corrective action activities
• Promote a strong health, safety and environmental culture
• Ensure workplace organization according to 5S principles
• Track and report productivity, OEE, scrap/defect rate, labour efficiency, downtime, and output versus plan
• Initiate improvement actions when results are below target

Production Leader

• Manage all aspects of implementing Non-Disclosure Agreements, Clinical Trial Agreements, Contract Amendments, and associated documents for assigned studies
• Oversee Site Contracts with country experts during investigator site negotiations
• Lead negotiation of Site Contract templates with Sponsors and liaise between Sponsors and country experts
• Assist with developing and maintaining CTA, NDA, and other document templates to ensure compliance with local legal requirements
• Support the quality of all Site Contracts
• Identify site contract and budget-related risks and suggest mitigation solutions
• Represent the Premier Research Contracts Department during Sponsor Kick-Off meetings
• Oversee site contract-related study timelines, milestones, deliverables, and deadlines
• Review and advise on Regulatory and Clinical Operations SOPs, working groups, and advertisements related to NDAs, CTAs, investigator grants, and letters of authorization of Powers of Attorney

Senior Site Contracts Lead

• Providing first line support for users of selected IT group applications (SAP VIM, SAP Concur, Coupa, Weissr Capex, ServiceNow) on behalf of local companies from the Orbia group
• Administration and granting accesses to users of selected group applications
• Active support for users of local companies and SSC with knowledge of group applications and participation in the development of further functionalities
• Participation in implementation of new IT applications in companies from the group
• Carrying out system tests and user trainings
• Solving issues and being a point of contact/facilitator between IT and applications’ end users
• Direct contact with the applications’ providers
• Active participation in standardization and optimization of the transferred processes
• Participation in Shared Service Center development for Orbia group

Business Application Specialist

• Support the management of clinical trial sites by assisting with site monitoring activities
• Ensure compliance with study protocols and maintain high standards of operational efficiency
• Assist in monitoring clinical trial sites for adherence to study protocols, regulatory requirements, and Good Clinical Practice (GCP) guidelines
• Support site management activities, including documentation preparation, data entry, and tracking site performance metrics
• Collaborate with cross-functional teams to facilitate communication and address site-related issues
• Maintain accurate records of site activities and contribute to monitoring reports
• Participate in training and development initiatives

General jobs in Poland