Health Coach

• Conduct individual health coaching sessions
• Identify members’ health advocacy needs
• Use motivational interviewing and engagement strategies to support employee health and wellness
• Provide onsite support to help members identify behavior changes that improve health status, reduce health risks, and improve quality of life
• Deliver health and wellness education through group presentations, support groups, games, quizzes, newsletters, and other media
• Follow up with employees regarding wellness program engagement and future education or referral needs
• Educate employees about wellness programs, tools, and services
• Raise awareness and visibility for wellness initiatives
• Schedule and coordinate wellness events, campaigns, and appointments
• Prepare patients for virtual provider visits
• Perform CLIA-waived testing, laboratory work, input HPI information, biometric testing, and vaccine administration
• Manage the day-to-day operations of the health centers
• Cover health centers in Peachtree City and Griffin, Georgia

RN Health Coach

• Own a caseload of members from onboarding through the 90-day milestone and beyond
• Run virtual kickoff and check-in sessions
• Support members asynchronously through warm, timely, and clear messaging
• Build personalized, data-informed plans across fitness, nutrition, sleep, and recovery using AI tooling
• Use motivational interviewing and reflective listening to support behavior change
• Contextualize body composition scans, bloodwork, and GLP-1 considerations within coaching scope under the Clinical Team's guidance
• Track progress against member-defined goals and celebrate behavior and consistency wins
• Share member insights with the team and help shape the evolving coaching program

• Inspire behavior change and motivate members to adopt healthier behaviors
• Provide guidance, support, education, and encouragement to members seeking to prevent or reverse chronic metabolic diseases
• Conduct back-to-back 15- and 30-minute virtual coaching sessions by video or phone
• Review AI-surfaced member data, including glucose trends, weight, sleep, movement, and engagement
• Perform daily AI-assisted member rounding between scheduled visits
• Complete progress notes and chats within 24 business hours
• Onboard, activate, and manage members
• Help members set goals, manage care, and build self-efficacy
• Provide general education on healthy eating, meal planning, and lifestyle strategies without providing Medical Nutrition Therapy
• Use AI-powered tools and metrics-driven insights to guide member support and coaching
• Provide feedback on member metrics and identify opportunities for improvement
• Follow standardized SOPs for member management, session structure, documentation, and escalations
• Collaborate with coaches, providers, registered nurses, and operations teams
• Participate in pilot programs and support new tools or workflow changes
• Collect member testimonials
• Provide weekend and holiday on-call coverage and unplanned PTO visit coverage
• Maintain a high-volume, uncapped caseload
• Adapt shifts based on business needs
• Maintain a HIPAA-compliant remote work environment with reliable internet connectivity
• Meet productivity and quality benchmarks while adhering to time-boxed sessions

• Deliver time-bound, goal-driven coaching through video visits focused on behavior change, habit formation, lifestyle adjustments, and care-plan adherence
• Provide personalized, goal-oriented in-app messaging between video sessions
• Use the Hinge Health technology platform to make coaching decisions that support health-goal attainment and member outcomes
• Collaborate with the care team to provide a coordinated member experience
• Respond to clinician referrals for coaching services
• Complete member-journey processes and updates, including video visit notes and clinical escalations
• Build rapport with members and support accountability, healthy lifestyle changes, and engagement with Hinge Health activities
• Assess coaching approaches and relay member trends, insights, and feedback to Product and Clinical Operations teams
• Evaluate AI-generated outputs using professional judgment while maintaining personalized, human-centered communication

Associate Health Coach

• Provide short-term coaching to a caseload of program participants through weekly virtual video coaching sessions and/or text
• Provide recovery coaching to participants in the substance abuse disorder program, including identifying the level of treatment required, conducting up to three weekly coaching sessions, and supporting relapse prevention
• Facilitate weekly recovery groups
• Provide follow-ups for the LSUD program for up to two years
• Develop individualized coaching plans addressing participants’ unique sub-clinical needs, including meditation, mindfulness, sleep fitness, and relapse prevention
• Provide mental health advocacy and navigation for participants needing higher levels of care, including counseling or therapy
• Assist with referrals to other employer-sponsored health management resources when appropriate
• Participate in active case management
• Perform timely follow-up to ensure connection to care, program satisfaction, and determine service outcomes and impact
• Maintain accurate and complete records in compliance with state, HIPAA, ethical, and departmental guidelines
• Work full-time, 40 hours per week

Mental Health Coach – Emotional Fitness, Recovery Support

• Support members in meeting health goals and company Wellness program objectives through virtual health coaching sessions and diabetes education
• Serve on both the Diabetes and Lifestyle coaching teams, with hours allocated according to time of year and client need
• Help members create and meet health goals and objectives
• Adapt coaching and education methods to members’ physical, psychological, cultural, and age-specific needs
• Demonstrate established customer service skills
• Understand each company’s wellness programs and keep members on track to meet program goals
• Follow established program policies and procedures to support consistent coaching practices and program quality
• Coach members on sleep, movement, nutrition, stress management, weight management, tobacco cessation, and improving biometric values
• Provide health coaching and diabetes education for members with prediabetes, type 1, and type 2 diabetes
• Review member-reported health data, including glucose readings, to identify patterns and trends
• Help members understand their health data and encourage appropriate follow-up with personal healthcare providers
• Provide education and coaching aligned with ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines, and CDC Diabetes Prevention Program lifestyle recommendations
• Work Monday through Friday, 7 hours per day with a 1-hour lunch break, between 8am and 8pm EST
• Establish a consistent weekly schedule with the supervisor upon hiring

Health Coach – Diabetes & Lifestyle

• Provide onsite face-to-face customer coaching and support
• Identify customer health education needs through targeted health assessment activities
• Refer customers to Cigna Evernorth clinical or client-specific programs as clinically appropriate
• Establish health improvement plans and personalized evidence-based goals with customers
• Support customers in achieving their health goals and becoming active participants in their health outcomes
• Assist customers in overcoming barriers to better health
• Lead and support health and wellness promotional activities, including group coaching, wellness challenges, and health-related seminars
• Perform biometric screenings such as finger sticks, blood pressure, and body composition measurements
• Use biometric values and motivational interviewing techniques to improve clinical outcomes
• Support health-related site events, including open enrollment, wellness committee facilitation, flu shot events, and health fairs
• Collaborate with matrix partners to support the aligned client’s overall health and wellness strategy
• Split time between several client locations across greater Boston, Massachusetts

RN Onsite Health Coach

• Use Vori Health behavior change solutions consistently
• Implement coaching techniques to improve patient outcomes
• Provide video consultations and messaging to improve patients’ wellness goals
• Design and support patient care plans using motivational interviewing, SMART goals, coaching best practices, and behavior change techniques
• Manage an ample patient caseload
• Document interactions and interventions using Vori Health technology tools
• Collaborate with cross-functional teams and interdisciplinary clinicians
• Engage regularly with physicians, physical therapists, advanced practice providers, dietitians, and others
• Troubleshoot issues, prioritize patient needs, and avert gaps in care
• Match patient needs to appropriate providers and stratify referral urgency
• Support technology and service innovations for closed-loop communication and care coordination
• Provide and receive performance feedback
• Communicate and collaborate with external clinicians
• Maintain professional and technical knowledge through workshops and professional publications
• Meet company and quality standards
• Perform other assigned projects and duties