Health Coordinator

• Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states
• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources, and staff members
• Communicate directly with patients to schedule, reschedule, and/or cancel initial and subsequent appointments accurately
• Provide accurate and courteous information regarding services to physicians and other callers
• Respond effectively and promptly to patient, provider, and team member requests
• Maintain and update patient information and working knowledge of insurance protocols
• Use eligibility systems, online websites, or phone calls to determine insurance benefits
• Provide patients and/or guarantors with information regarding benefits and financial obligations
• Handle billing inquiries, collect out-of-pocket payments, and process payments accurately
• Explain insurance coverage and financial responsibility to patients
• Communicate insurance issues and work with billing teams to correct coverage issues
• Maintain insurance panels
• Obtain approval for schedule changes or cancellations as appropriate
• Meet specified goals and objectives assigned by management
• Escalate problems to management
• Complete other duties based on patient needs
• Adhere to quality and productivity standards

Mental Health Patient Coordinator

• Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states
• Communicate key information to patients and staff, including insurance coverage, financial responsibilities, and appointment dates/times
• Provide warm, friendly, and excellent customer service to patients, referral sources, and staff
• Schedule, reschedule, and cancel initial and subsequent appointments accurately using practice scheduling protocols and tools
• Provide accurate and courteous information regarding services to physicians and other callers
• Respond effectively and promptly to patient, provider, and team member requests
• Maintain and update patient information and working knowledge of insurance protocols
• Determine insurance benefits using eligibility systems, online websites, or phone calls
• Explain benefits and financial obligations to patients and/or guarantors
• Handle billing inquiries, collect out-of-pocket payments, and process payments accurately
• Communicate insurance issues and work with billing teams to correct coverage issues
• Maintain insurance panels and obtain approval for schedule changes or cancellations
• Meet goals and objectives assigned by management
• Escalate problems to management and complete other duties based on patient needs
• Adhere to quality and productivity standards

• Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states
• Communicate key information to patients and staff members, including insurance coverage, financial responsibilities, and appointment dates/times
• Provide warm, friendly, and excellent customer service through interactions with patients, referral sources, and staff members
• Schedule, reschedule, and cancel initial and subsequent appointments accurately using practice scheduling protocols and tools
• Provide accurate and courteous information regarding services to physicians and other callers
• Respond effectively and promptly to patient, provider, and team member requests
• Maintain and update patient information and working knowledge of insurance protocols
• Use eligibility systems, online websites, or phone calls to determine insurance benefits
• Provide patients and guarantors with information about benefits and financial obligations
• Handle billing inquiries, collect out-of-pocket payments, and process payments accurately
• Explain insurance coverage and financial responsibility clearly to patients
• Communicate insurance issues and work with billing teams to correct coverage issues
• Maintain insurance panels
• Obtain approval for schedule changes or cancellations as appropriate
• Meet goals and objectives assigned by management
• Escalate problems to management
• Complete other duties based on patient needs
• Adhere to quality and productivity standards

• Oversee HHUNY and Geriatric Care Manager staff
• Manage daily operations, staff scheduling, workflow efficiency, and quality of patient support services
• Ensure delivery of Health Home core services, including comprehensive care management, care coordination and health promotion, transitional care, individual and family support, community referrals, and use of Health Information Technology
• Provide accurate information, patient education, and assistance accessing programs and services
• Address complex or escalated patient concerns and coordinate solutions with clinical or operational teams
• Oversee appointment coordination, referrals, follow-up workflows, and patient transportation services
• Maintain Care Management workflows, patient education processes, documentation standards, and accurate EHR documentation
• Monitor departmental performance metrics and support quality improvement initiatives
• Identify workflow gaps and help develop and implement improved processes
• Ensure staff adherence to organizational policies, procedures, and service standards
• Partner with clinical teams, call center staff, outreach programs, and external vendors to improve patient access
• Participate in care coordination and operational improvement meetings
• Serve as a resource to staff regarding patient access barriers and navigation best practices
• Supervise HHUNY and Geriatric Care Manager staff, including evaluations, documentation and data-entry audits, counseling, training, and disciplinary actions
• Coordinate schedules to ensure coverage and efficient patient flow
• Provide HHUNY Care Management services to up to 20 patients following billing standards
• Perform other related duties as assigned

Health Coordinator jobs in New York

Mental Health Patient Coordinator

Mental Health Patient Coordinator

Mental Health Patient Coordinator

Health Homes Coordinator