Human Resources

• Lead day-to-day delivery of HR Operations services across the United States, Canada, and Mexico
• Establish operational priorities, service delivery standards, and performance expectations across employee-facing HR services
• Develop and maintain a high-performing service delivery organization
• Align service delivery resources with business demand and workforce needs
• Foster continuous improvement, customer service, operational discipline, and employee advocacy
• Oversee employee lifecycle administration, including pre-boarding, onboarding, employee data management, organizational changes, workforce transactions, employee records, and employment verification
• Ensure workforce transactions are accurate, efficient, and compliant
• Support workforce administration for organizational changes, acquisitions, and restructuring initiatives
• Establish controls and standards for data quality and workforce record accuracy
• Oversee benefits administration escalation support and leave administration operations
• Ensure timely support for benefits, leave, disability, and payroll-related inquiries and escalations
• Oversee vendor-supported benefits and leave administration services
• Monitor service performance, operational effectiveness, and employee experience
• Own service delivery outcomes for employee-facing HR Operations processes
• Establish, monitor, and improve KPIs, SLAs, and employee experience metrics
• Analyze service delivery trends, transaction volumes, case performance, and service effectiveness
• Implement solutions to improve service quality, efficiency, and employee satisfaction
• Manage relationships with benefits, leave, and service delivery vendors
• Monitor vendor performance and contractual service commitments
• Escalate and resolve vendor performance issues
• Collaborate with internal and external partners on seamless service delivery
• Ensure compliance with company policies and legal requirements
• Support audits, regulatory reviews, and compliance activities
• Ensure policies, procedures, and controls are documented, maintained, and consistently applied
• Promote a strong control environment across employee lifecycle, benefits, and leave administration

Director, HR Operations Service Delivery

• Execute the HR Operations strategy, operating model, and priorities
• Lead the Operational Excellence function, including Knowledge & Policy Management, Process Excellence, and Reporting & Analytics
• Drive operational consistency through policies, standards, controls, and governance practices
• Monitor performance and identify opportunities to improve service delivery, operational effectiveness, employee experience, and productivity
• Lead cross-functional initiatives to improve performance, reduce risk, and strengthen organizational capabilities
• Establish operational review processes supporting accountability, transparency, and continuous improvement
• Lead process redesign, harmonization, standardization, and optimization initiatives
• Improve efficiency through workflow automation, self-service enablement, and technology adoption
• Oversee knowledge management and policy governance programs
• Lead workforce analytics, operational reporting, business intelligence, dashboards, scorecards, and performance metrics
• Translate workforce and operational data into actionable insights
• Establish operational controls and lead audits, control reviews, and risk assessments
• Partner with People Systems leadership on Workday, ServiceNow, reporting platforms, automation, self-service, and AI-enabled capabilities
• Report to the Senior Director, HR Operations and partner with HR, Payroll, Total Rewards, Talent Acquisition, business leaders, Legal, Internal Audit, and external partners

Director, HR Operational Excellence – Global Industrial

• Serve as a primary point of contact for employee, manager, and HR partner inquiries through phone, email, ServiceNow, or other supported channels
• Provide responsive HR support and assist with Workday navigation, employee and manager self-service, forms, policies, and HR resources
• Create and update ServiceNow cases, documenting issues, actions, required information, resolutions, and customer communications
• Own assigned cases through resolution or appropriate handoff, ensuring timely follow-up, routing, and service-level adherence
• Coordinate with HR Operations, Payroll, Benefits, Leave, Talent Acquisition, People Systems, HR partners, and other teams
• Process employee lifecycle and HR administrative transactions in Workday and related systems
• Support pre-employment and onboarding administration, including approvals, background checks, drug screens, onboarding activities, and status communication
• Process employee and position changes, including hires, rehires, pay, job, location, status, transfer, termination, organization, and position-management updates
• Validate requests and documentation against procedures, approvals, data standards, and controls
• Perform transaction checks to maintain data integrity and support payroll, benefits, reporting, access, and compliance outcomes
• Support reports, documentation, projects, employment and income verification, unemployment administration, employee records, state-required documentation, audit support, and recurring HR activities
• Identify process gaps, transaction errors, knowledge deficiencies, and system-navigation challenges; recommend improvements
• Participate in training, cross-training, calibration, quality reviews, testing, and knowledge-sharing activities
• Protect confidential employee information and escalate complex, sensitive, or compliance-related matters

HR Admin Specialist – Global Industrial

• Support the delivery of outsourced employee benefits administration across the United States and Canada
• Respond to benefits questions and escalations from employees, managers, and HR partners
• Provide information and status updates regarding benefit programs, eligibility, enrollment, coverage, payroll deductions, and vendor processes
• Assist employees with vendor resources and required documentation
• Refer complex plan interpretation, policy, compliance, fiduciary, or other matters to the Manager, Benefits & Leave or subject-matter experts
• Manage assigned benefits cases in ServiceNow or other approved case-management tools through resolution or handoff
• Gather information from employees, vendors, carriers, payroll records, HR systems, and internal partners
• Coordinate resolution of eligibility, enrollment, coverage, billing, payroll deduction, dependent verification, and vendor-service issues
• Maintain accurate case documentation and monitor open cases through resolution
• Coordinate with third-party administrators, benefit carriers, and service providers
• Perform validations and reconciliations involving eligibility, enrollment, payroll deductions, billing, employee records, and vendor data
• Research data discrepancies and coordinate corrections
• Support annual enrollment, plan changes, employee communications, testing, and benefits operations
• Compile documentation and data for audits, compliance reviews, reporting requests, and operational controls
• Track recurring questions, case themes, data issues, and process gaps
• Recommend updates to knowledge articles, employee communications, procedures, and self-service resources
• Participate in training, testing, quality reviews, and team knowledge-sharing activities
• Work under the direction of the Manager, Benefits & Leave

Human Resources jobs in Alabama

Director, HR Operations Service Delivery

Director, HR Operational Excellence – Global Industrial

HR Admin Specialist – Global Industrial

Benefits Specialist – Global Industrial