IT Support

• Definir la estrategia y arquitectura tecnológica alineada a los objetivos del negocio.
• Liderar iniciativas de transformación, automatización e Infrastructure as Code.
• Implementar y gobernar prácticas de Site Reliability Engineering, SLIs, SLOs y Error Budgets.
• Dirigir la estrategia de observabilidad, monitoreo, analítica y gestión de eventos.
• Supervisar plataformas Windows Server, SQL Server, Active Directory, Entra ID, SAP Basis y servicios cloud.
• Garantizar el cumplimiento de estándares de seguridad, auditoría y marcos SOX, ISO 27001 y NIST.
• Gestionar proveedores estratégicos, contratos, SLA y presupuestos tecnológicos.
• Liderar equipos multidisciplinarios de arquitectura, ingeniería y operaciones.
• Actuar como asesor tecnológico de ejecutivos y líderes de negocio.
• Impulsar la modernización tecnológica, la automatización, la confiabilidad, la observabilidad, la seguridad y la excelencia operativa.
• Diseñar y operar plataformas empresariales altamente disponibles, resilientes y escalables.
• Reducir MTTR, mejorar la confiabilidad de los servicios y optimizar la experiencia del usuario mediante operaciones proactivas.
• Facilitar el autoservicio de infraestructura y la entrega de aplicaciones mediante plataformas internas y servicios reutilizables.
• Integrar plataformas SAP con servicios de nube, seguridad, bases de datos, almacenamiento, monitoreo e identidad.

Líder de Infraestructura TI, Bilingüe

• Lead SAP controls assessment engagements across planning, staffing, budgeting, execution, monitoring, and completion
• Guide teams through ERP security, business process, and IT general controls review activities
• Review SAP security, access control, and governance, risk, and compliance configurations to identify control gaps
• Coordinate control testing and issue documentation for SAP transformation programs before go-live
• Coach team members on control assessment methods, workpaper development, and client deliverables
• Manage timelines, milestones, and deliverable quality across multiple workstreams
• Interpret business process and system control requirements to support risk-focused recommendations
• Communicate findings and practical remediation guidance to client stakeholders and internal leadership
• Collaborate across Advisory, Assurance, Tax, and Business Services global teams

Manager – IT Audit Support, SAP

• Resolve Tier 1 hardware and software incidents for macOS and Windows via the ticketing system
• Onboard and offboard regional hires, configuring equipment and access from Day 1
• Manage user lifecycles and permission changes across Google Workspace, Slack, and other corporate tools
• Enroll and oversee company laptops using MDM solutions such as Kandji or Jamf
• Maintain compliance with security policies
• Maintain local WiFi/networking, video conferencing systems including Zoom and Google Meet, and hardware inventory
• Support office infrastructure at the Spain office
• Lead internal technical operations and serve as the first point of contact for technology issues

IT Engineer

• Coordinar la operación de servicios administrados, infraestructura, ciberseguridad, servidores, virtualización, respaldos y cloud.
• Dar seguimiento a tickets, incidentes, requerimientos, escalaciones y actividades programadas.
• Supervisar el cumplimiento de SLA, tiempos de respuesta, resolución y compromisos operativos.
• Coordinar implementaciones de servidores físicos y virtuales, virtualización, backup, recuperación y soluciones cloud.
• Coordinar despliegues de firewall, VPN, EDR/XDR, MFA, antivirus, segmentación y controles de acceso.
• Supervisar infraestructura, capacidad, disponibilidad y continuidad operativa.
• Presentar reportes a Dirección sobre resultados, riesgos, desviaciones y planes de acción.
• Coordinar, supervisar y evaluar al equipo técnico.
• Coordinar personal técnico, proveedores y especialistas.
• Dar seguimiento a proyectos y mantener comunicación técnica con clientes.

Coordinador de TI – Infraestructura y Servicios Administrados

• Lead enterprise architecture design for SAP S/4HANA transformation programs
• Define end-to-end SAP solution architectures across Logistics, focusing on SAP SD and MM and integration with other SAP modules and solutions
• Assess current-state architectures and define target architectures, transition roadmaps, and transformation strategies
• Translate complex business requirements and strategic objectives into scalable, sustainable, and integrated SAP solutions
• Provide architectural leadership across SAP Logistics processes, including Order-to-Cash, Procure-to-Pay, inventory management, purchasing, sales, delivery, and shipping
• Define and govern integration approaches between SAP S/4HANA and other SAP and non-SAP systems
• Lead architecture workshops with senior business and IT stakeholders
• Ensure solution designs follow SAP best practices, enterprise architecture principles, and governance standards
• Identify architectural risks, dependencies, gaps, and opportunities and develop mitigation and resolution strategies
• Provide architectural guidance to functional, technical, and development teams throughout the implementation lifecycle
• Review and validate functional and technical solution designs
• Support program leadership with architecture decisions, solution governance, and strategic technology recommendations
• Contribute to presales activities, including solution strategy, architecture proposals, client presentations, estimations, and RFP/RFI responses
• Mentor senior consultants and solution architects
• Support SAP S/4HANA transformation and implementation projects for international clients
• Design, configure, and deliver SAP MM solutions
• Work closely with business stakeholders and lead customer workshops
• Support projects throughout the full implementation lifecycle
• Collaborate with cross-functional teams and engage directly with clients through on-site assignments

SAP Enterprise Architect – Logistics

• Asegurar la operación y continuidad de la infraestructura tecnológica y de los servicios de TI en los espacios de la institución
• Brindar atención a la comunidad TEC y mejorar la experiencia de los usuarios
• Brindar soporte técnico presencial y remoto en equipos de cómputo multimarca, videoconferencia e impresoras
• Atender y resolver dudas e incidencias sobre tecnologías instaladas en espacios y edificios institucionales
• Administrar y mantener cableado estructurado, equipo de red y cuartos de telecomunicaciones
• Brindar soporte de primer nivel en redes y equipos de comunicación, diagnosticando incidentes y escalando a especialistas
• Gestionar tickets mediante el sistema de requerimientos e incidencias
• Diagnosticar y resolver problemas de hardware y software
• Identificar oportunidades de automatización y mejora de procesos e implementar soluciones con herramientas digitales, incluyendo inteligencia artificial
• Administrar inventarios de Tecnologías de Información

Especialista de TI

• Drive procurement strategy and operations for Technology spend
• Coordinate with cross-functional teams to meet financial and operational requirements
• Develop departmental business, production, and organizational plans
• Ensure data quality and accuracy in sourcing tools, databases, and platforms
• Provide data quality assurance and comprehensive reporting
• Drive integrated procurement system and operations strategy
• Lead day-to-day procurement operations and support, including compliance, system integration, and spend/supplier management
• Analyze historic spending, existing contracts, and business budgets to identify addressable spending opportunities
• Collaborate with Category Leads to understand business requirements and category strategies
• Define pipelines of potential procurement opportunities
• Draft and prioritize implementation plans for assigned initiatives
• Execute approved initiative pipelines using digital tools such as eRFx/e-Auctions
• Manage risk through contract review and support timely execution
• Resolve complex or unusual problems by identifying root causes and implementing sustainable solutions
• Develop relationships with key customers and collaborate with Global Category Leads, business, Finance, Legal, and Information Security teams
• Drive contract drafting and negotiation

IT Support jobs in Mexico